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DocuSign Envelope ID:6E5E583C-AE8C-4945-A183-9F3A4F2397EC <br /> 46 Do your warranties cover all products, parts, and As a solutions provider, CDWG does not manufacture products, however, all <br /> labor? purchases made by Sourcewell Members, where applicable, include the <br /> manufacturer's standard warranty. <br /> Terms of warranty coverage can and do vary with each OEM purchase, and <br /> details for each product warranty are available through an account manager <br /> or online at www.edwg.com. <br /> CDWG does offer additional warranty coverage options for products whose <br /> standard warranty alone does not meet Sourcewell Members' needs. This <br /> includes extended IT warranties, data center maintenance, maintenance <br /> contracts, and custom support plans. We recommend Sourcewell Members <br /> work with their account manager to determine the best option to determine <br /> the best additional warranty solution for their purchases. <br /> In instances where a Sourcewell member may have multiple warranties — <br /> which may have different lengths of time and different end dates — from <br /> multiple OEMs, CDWG can offer Maintenance Contracts to simplify warranty <br /> coverage. Maintenance Contracts are easily manageable service contracts <br /> that cover all IT equipment, regardless of manufacturer, with just one <br /> expiration date and a single point of contact for repairs. This contract can <br /> also be prorated as you add or delete equipment. <br /> Benefits of a Maintenance Contract include: <br /> Easy to manage equipment coverage <br /> A single point of contact for repair service <br /> Multiple response times available on the same contract <br /> Flexibility to add or remove equipment as needed <br /> Parts and labor included <br /> Multiple contracts consolidated <br /> Annual or multi-year contact options <br /> 47 Do your warranties impose usage restrictions or Not only does CDWG not impose usage restrictions or other limitations on <br /> other limitations that adversely affect coverage? our warranty services, we enhance coverage options for Sourcewell Members <br /> through our available warranty extensions and uplifts. <br /> While customers often choose the standard OEM warranty for their purchase, <br /> in instances where it is not sufficient, we offer competitive solutions to <br /> augment the warranty, minimizing risk and ensuring ongoing performance. <br /> Solutions included in our portfolio to support Sourcewell Members include: <br /> Warranty extensions and upgrades <br /> Post warranty support <br /> Accidental damage protection <br /> Maintenance Contracts <br /> Post-sale technical support <br /> Product and certification training <br /> Onsite repair <br /> Help desk services <br /> As part of our commitment to supporting Sourcewell Members throughout <br /> their technology lifecycles, we continue to communicate post sale to ensure <br /> warranties continue to meet Sourcewell Member needs. <br /> 48 Do your warranties cover the expense of Both standard manufacturer warranties and extensions of OEM warranties <br /> technicians' travel time and mileage to perform are typically inclusive of all warranty repair services being purchased. In <br /> warranty repairs? some instances, services may fall outside of the OEM warranty options <br /> stated above. In these specific cases, services performed need to be <br /> outlined within a statement of work (SOW) and mutually agreed upon by all <br /> parties. If so, there will be very specific language around such warranties, <br /> travel time, and mileage for any on-site work. Any incremental warranty costs <br /> for technicians' travel time and mileage to perform warranty repairs are <br /> disclosed at time of quote. <br /> Bid Number: RFP 121923 Vendor Name: CDW Government LLC <br />