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Item 12 - Email Security and Cybersecurity Awareness Training
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Item 12 - Email Security and Cybersecurity Awareness Training
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6/25/2025 5:21:16 PM
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City Clerk
Doc Type
Agenda Packet
Agency
Information Technology
Item #
12
Date
7/1/2025
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DocuSign Envelope ID:6E5E583C-AE8C-4945-A183-9F3A4F2397EC <br /> HP Inc. (Platinum Business Partner): CDW is an HP Inc. (HPI) Platinum Business <br /> Partner and HPI's #1 partner worldwide. Recent awards include: <br /> Lenovo (Largest Global Partner): CDW is Lenovo's largest Global Direct Response <br /> Channel Partner. <br /> Microsoft (Gold Certified Partner): CDW is a Microsoft Gold Certified Partner and a <br /> highly ranked Licensing Solution Provider (LSP) and Enterprise Software Advisor <br /> (ESA). CDW is also a Microsoft Software Asset Management (SAM) Partner and an <br /> Authorized Direct Reseller (ADR) for Open Value licensing programs in all 50 states <br /> and Canada. We are the worldwide leader in Microsoft Enterprise Agreements as well <br /> as Server and Cloud Enrollments. <br /> CDW is also an Azure Expert MSP for Microsoft Azure. <br /> CDW Cloud Products: CDW currently partners with more than 150 cloud provider <br /> partners working in tandem to provide our customers with best-of-breed SaaS, IaaS, <br /> and PaaS solutions. A small sampling of our offerings is provided below. <br /> AWS: CDW has achieved multiple certifications for AWS and is one of a <br /> handful of Advanced Consulting Partners. CDW has earned the AWS Migration <br /> Competency, an elite-level designation held by fewer than 50 companies in North <br /> America. CDW coworkers have earned more than 200 AWS certifications including <br /> the new AWS Database and Data Analytics Specialty Certifications. CDW has also <br /> earned the AWS Storage Competency, confirming our deep storage acumen and our <br /> extensive AWS storage partner portfolio (for example, NetApp, Veeam, Druva, and <br /> many others). <br /> Google: CDW's comprehensive next-generation Managed Services for Google <br /> Cloud Platform (GCP) includes three of the world's 20 Google Cloud Fellows on staff. <br /> CDW has also successfully completed the requirements to participate in the Google <br /> Cloud MSP Initiative. <br /> Microsoft Azure: As a Microsoft Azure Expert Managed Service Provider, CDW <br /> has a record of delivering results to customers in finance, healthcare, manufacturing, <br /> small business, government, and education. We also provide full-stack solutions <br /> expertise, integrating hardware, software, cloud and services considerations into every <br /> Azure discussion. Customers benefit from holistic technology guidance while eliminating <br /> the need to coordinate with multiple IT vendors and service providers to design, <br /> procure, implement and manage complete Azure solutions. <br /> CDW employs a dedicated vendor accreditations coordinator who takes responsibility <br /> for monitoring coworkers' technical and vendor sales certifications in line with our <br /> manufacturer partner accreditations. The vendor accreditations coordinator is part of <br /> our Vendor Alliances department, which comprises vendor managers for all major <br /> hardware manufacturers. We have the highest-level reseller partnerships (Platinum or <br /> Gold) with these vendors, which are usually contingent on CDW maintaining minimum <br /> numbers of accredited resources at all levels from sales, pre-sales, field and systems <br /> engineer, to architect. <br /> Each of the partner vendors has designated an account manager and systems <br /> engineer to CDW, who communicates product developments to our vendor managers, <br /> as well as the associated technical training courses available. Some vendors also <br /> have partner education managers specializing in training and certification guidance for <br /> CDW. The vendor managers then work with the vendor accreditations coordinator to <br /> identify the staff impacted by the development and make bookings for training and <br /> exams. <br /> The vendor accreditations coordinator uses a range of vendor and internal tools to <br /> manage technical certifications on an ongoing basis. Vendors' learning management <br /> tools give the vendor accreditations coordinator visibility of the following: <br /> Summaries and detailed breakdowns of CDW's compliance status against its <br /> overall vendor certification (Platinum, Gold, etc.) and any technology specialist <br /> certifications <br /> Gap analysis charts for training requirements to be quickly identified <br /> Information to assist creation of vendor learning plans, which feed into CDW's <br /> standard Personal Development Plans <br /> Records of individuals' certifications, training, exams, and expiry dates of these <br /> for tracking by the vendor accreditations coordinator <br /> The vendor accreditations coordinator also uses vendor reports and internal tracking <br /> sheets to monitor certifications. These provide gap analysis and qualification road <br /> mapping showing individual certification status in various vendor technologies. <br /> Bid Number: RFP 121923 Vendor Name: CDW Government LLC <br />
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