|
DocuSign Envelope ID:6E5E583C-AE8C-4945-A183-9F3A4F2397EC
<br /> 82 Describe your maintenance solutions for CDWG takes a pre and post sales consultative approach toward software assets that
<br /> software products, such as maintenance can assist Sourcewell Members through every stage of their lifecycle. It begins with
<br /> agreements, software upgrades, continuous our capabilities of assessing current software environments and assisting in the design
<br /> updates, patches, and fixes. and deployment of a software solution within environments.
<br /> We can integrate and share licensing data with most industry recognized software
<br /> asset management platforms to support Sourcewell Members' needs.
<br /> Once deployed, CDWG can also support maintenance through effective software
<br /> licensing management and assist with:
<br /> Performing health checks
<br /> Maintaining the right license position so you are neither over- or under-licensed
<br /> Establishing consolidated billing
<br /> Providing ongoing software recommendations
<br /> Ensuring accurate IT planning and budgeting
<br /> Maximizing value derived from licensing agreements
<br /> Applying compliance checkpoints
<br /> Staying on top of licensing expiration and renewal
<br /> As part of our contract management roadmap process, our CDWG software team
<br /> conducts regular business reviews and contract deep dives to help manage licenses
<br /> over the course of the contract. Our contract management roadmap also helps keep
<br /> customers aware of important renewal dates.
<br /> 83 Describe your website and the ease-of-use CDWG has a dedicated purchasing page for Sourcewell, currently providing
<br /> for customers, including order placement, Sourcewell Members direct access to account information, product offerings, and
<br /> payment, order tracking, etc. contract pricing on technology products and services: www.cdwg.com/sourcewell
<br /> In recent years, CDW has continued to evolve our operations with an eye to
<br /> improving the customer experience, extending to our online customer portal. Sourcewell
<br /> Members benefit from the evolution of this portal, Rubi, which provides greater
<br /> tools and options to plan, buy, and manage the technology solutions they need.
<br /> From one central portal, now accessible from the Rubi Mobile App for additional
<br /> flexibility, Sourcewell Members can purchase products quickly and easily, selecting
<br /> shipping, billing, and payment options as they go through the checkout process.
<br /> From the shopping cart page a user can:
<br /> Add more items to the cart
<br /> Adjust quantities
<br /> Save the cart for future purchase
<br /> Save the cart as a bundle that can be repurchased
<br /> Email the cart to a colleague
<br /> Create a standard quote
<br /> Estimate shipping costs with the Shipping Calculator before checking out
<br /> Check out using the standard checkout feature
<br /> Rubi also gives Sourcewell Members flexibility in terms of how they view technology
<br /> for purchase. Sourcewell Members can choose to view and purchase from CDW's
<br /> entire online catalog of products, or efficiently create customized catalogs containing
<br /> specific products.
<br /> Sourcewell Members can also configure their homepage within the portal based on
<br /> their needs to make tasks more easily accessible including managing subscriptions
<br /> and quotes, streamlining repeat purchases, and approving orders.
<br /> Sourcewell Members, through the Security Settings feature in Rubi, can grant user
<br /> access to features including access to products, views of their orders or multiple
<br /> accounts, and roles as a purchaser or approver. Sourcewell Members can also grant
<br /> administrative rights to set up and maintain advanced website features including the
<br /> Purchase Authorization System, Custom Catalogs, Asset Management, and Security
<br /> Settings.
<br /> Rubi provides key insights, which help reduce guesswork and uncover opportunities for
<br /> Sourcewell Members to accurately plan their technology implementations. This includes
<br /> factors such as estimated time of arrival/inventory/supply chain insights to support
<br /> implementation, order tracking and status, and current CDW Research Hub information
<br /> around a variety of IT topics including cloud, data analytics, data center, digital
<br /> workspace, hardware, networking, security, services, and software.
<br /> Once an order is placed, an Order Status feature in Rubi provides Sourcewell
<br /> Members complete order status information with time saving links, including the ability
<br /> to:
<br /> View all recent orders (from the past month to as far back as three years)
<br /> Search for a specific order by purchase order (PO) number, order number,
<br /> purchaser, or purchase date
<br /> View order and invoice details
<br /> Filter orders according to any of the following statuses:
<br /> Bid Number: RFP 121923 Vendor Name: CDW Government LLC
<br />
|