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<br />Cloud_Cloud Services Agreement (CSA)_US Public Sector_v062223_US_ENG Page 6 of 10 <br />18852623_Robin_May 5,2025 <br />Confidential - Oracle Restricted <br />Confidential - Oracle Restricted <br />in the Services, except as needed for such purposes. Oracle does not monitor, and does not address issues with, <br />non-Oracle software provided by You or any of Your Users that is stored in, or run on or through, the Services. <br />Information collected by Oracle monitoring tools (excluding Your Content) may also be used to assist in managing <br />Oracle’s product and service portfolio, to help Oracle address deficiencies in its product and service offerings, and <br />for license management purposes. <br /> <br />11.2. We may (a) compile statistical and other information related to the performance, operation and use of the <br />Services, and (b) use data from the Services in aggregated form for security and operations management, to create <br />statistical analyses, and for research and development purposes (above clauses (a) and (b) are collectively <br />referred to as “Service Analyses”). We retain all intellectual property rights in Service Analyses. <br /> <br />11.3. We may provide You with the ability to obtain certain Oracle-provided Software (as defined below) for use <br />with the Services. Unless we specify that separate terms will apply to Oracle -provided Software, any Oracle- <br />provided Software is provided as part of the Services and You have the non -exclusive, worldwide, limited right to <br />use, and allow Your Users to use, such Oracle-provided Software, subject to the terms of this Agreement and Your <br />order, solely to facilitate Your authorized use of the Services. Your right to use any Oracle -provided Software will <br />terminate upon the earlier of our notice (by web posting or otherwise) or the end of the Services associated with <br />the Oracle-provided Software. Your right to use any part of the Oracle-provided Software that is licensed under <br />the separate terms is not restricted in any way by this Agreement. <br /> <br /> <br />12. HARDWARE DEVICES <br /> <br />The terms in this Section 12 (Hardware Devices) only apply to an order which includes a Hardware Device. <br /> <br />12.1. Your order may include a Hardware Device (as defined below), which You may use with the applicable <br />Services as described in the Service Specifications. The terms of this Agreement and Your order (including <br />those terms that refer to Services) govern Hardware Devices, the Operating System and Integrated Software <br />(both as defined below), unless expressly stated otherwise in this Section 12, or if the terms by their nature <br />would be inapplicable to Hardware Devices. <br /> <br />12.2. We provide a limited warranty for Hardware Devices as described in the Oracle Hardware Warranty available <br />at http://www.oracle.com/contracts/hardware. Any changes to the Oracle Hardware Warranty will not apply to <br />Hardware Devices ordered prior to such change. <br /> <br />12.3. We provide technical support services for Hardware Devices as described in the Service Specifications <br />and/or Oracle’s Hardware and Systems Support Policies in effect at the time the technical support services are <br />provided (available at http://www.oracle.com/contracts/hardware), as applicable. <br /> <br />12.4. With respect to our indemnification for Hardware Devices under Section 8, notwithstanding the provisions of <br />Section 8.2, if we believe or it is determined that the Hardware Device (or portion thereof) may have violated a <br />third party’s intellectual property rights, we may choose to either replace or modify the Hardware Device (or portion <br />thereof) to be non-infringing (while substantially preserving its utility or functionality) or obtain a right to allow for <br />continued use, or if these alternatives are not commercially reasonable, we may remove the applicable Hardware <br />Device (or portion thereof) and refund the net book value for the Hardware Device. <br /> <br />12.5. “Hardware Device” is defined as hardware that meets both of the following requirements: (a) the hardware <br />is managed by or used as part of the Services, and (b) the hardware is designated as a Hardware Device by <br />Oracle. Title to Hardware Devices will transfer to You upon delivery to You unless otherwise specified in Your <br />order. <br /> <br />12.6. “Operating System” refers to the software that manages the Hardware Device. You have the right to use the <br />Operating System delivered with the Hardware Device (and any updates acquired through our technical support <br />services) only as incorporated in, and as part of, the Hardware Device and subject to the terms of the license <br />agreement(s) delivered with or on the Hardware Device. Current versions of the license agreements are located <br />in the documentation for the Hardware Device. <br /> <br />12.7. “Integrated Software” refers to any software or programmable code that is embedded or integrated in a <br />Hardware Device and enables the functionality of the Hardware Device. Integrated Software does not include and <br />You do not have rights to (a) code or functionality for diagnostic, maintenance, repair or technical support services; <br />or (b) separately licensed applications, development tools, or system management software or other code that is <br />separately licensed by us or a third party. You have the limited, non -exclusive right to use Integrated Software