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CITY OF SANTA ANA applicable state and/or local law, or the actual security deposit required by the owner. ii. The provider may place conditions on the security deposit assistance, such as requiring the owner or family to return the security deposit assistance to the provider at the end of the family's tenancy (less any amounts retained by the owner in accordance with the lease). iii. Security deposit assistance returned to provider must be used for the same or other eligible uses. d. Utility deposit assistance/utility arrears: The selected provider may provide utility deposit assistance for some or all of the family's utility deposit expenses. i. Assistance can be provided for deposits (including connection fees) required for the utilities to be supplied by the tenant under the lease. In addition, some families may have large balances with gas, electric, water„ sewer, or trash companies that will make it difficult if not impossible to establish services for tenant-supplied utilities. ii. The selected provider may also provide the family with assistance to help address these utility arrears to facilitate leasing. iii. Utility deposit assistance that is returned to the provider must be used for the same or other eligible uses. 3. Landlord Incentive Services: a. Owner recruitment and outreach: The selected provider may conduct owner recruitment and outreach. i. In addition to traditional owner recruitment and outreach, activities may include providing enhanced customer service, and offering owner incentive and/or retention payments b. Owner incentive and/or retention payments: The selected provider may make incentive or retention payments to owners that agree to initially lease their unit to an FYI voucher holder. i. The selected provider may design the owner incentive payment to meet its specific needs (such as, for example, limiting the incentive payments to new owners or owners in high opportunity neighborhoods, or structuring all or part of the payment as a damages or unpaid rent mitigation fund, where the owner receives the mitigation payment only if the security deposit is insufficient to cover damages and other amounts owed under the lease). ii. The selected provider may condition the offer of the owner incentive payment on the owner's agreement to abide by certain terms and conditions. For example, the selected provider could require the owner to agree to contact and work with the family's case manager or other intervention services should lease violations or other tenant-related issues arise during the assisted tenancy before taking action to evict the tenant. 4. Other Activities:. a. Moving expenses (including move-in fees and deposits): The selected provider may provide assistance for some or all of the family's reasonable moving expenses when they initially lease a unit with their FYI voucher. b. Tenant-readiness services: The selected provider may help create customized plans to address or mitigate barriers that individual families may face in renting a unit with an FYI voucher, such as negative credit, lack of credit, negative rental or utility history, or to connect the family to other community resources that can assist with rental arrears. City of Santa Ana RFP No.25-057A Page 17 of 41