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! '* ! <br /> CITY OF SANTA ANA <br /> r <br /> D. City will use best efforts to make payments within thirty(30) days following receipt <br /> and review of invoice and upon complete satisfactory receipt of performance of <br /> services. <br /> E. City shall notify proposer of any adjustments required to invoices. <br /> F. Invoices shall contain Agreement number, City PO or Agreement Release number, <br /> invoice number, remit to address and itemized services description and price as quoted <br /> and shall be accompanied by acceptable proof of delivery. <br /> G. Invoices shall contain Agreement number, City PO or Agreement Release number, <br /> invoice number, remit to address and itemized services description and price as quoted <br /> and shall be accompanied by acceptable proof of delivery. <br /> H. Proposer shall utilize standardized invoice upon request. <br /> I. Invoices shall only be issued by the Proposer who is awarded an agreement. <br /> J. Payments will be issued to and invoices must be received from the same <br /> Proposer whose name is specified on the PCs or Agreement Release. <br /> XII. ACCOUNT MANAGER/SUPPORT STAFF FOR EXCERCISES <br /> A. Proposer shall provide a dedicated competent account manager who shall be responsible <br /> for the City account 1 agreement. The account manager shall receive all orders from the <br /> City and shall be the primary contact for all issues regarding the Proposer's response to <br /> this RFP and any agreement which may arise pursuant to this RFP. <br /> B. Proposer shall provide a dedicated competent account manager who shall be responsible <br /> for the City account 1 agreement. The account manager shall receive all orders from the <br /> City and shall be the primary contact for all issues regarding the Proposer's response to <br /> this RFP and any agreement which may arise pursuant to this RFP. <br /> C. Proposer shall also provide adequate, competent support staff that shall be able to <br /> service the City during normal working hours, Monday through Friday. Such <br /> representative(s) shall be knowledgeable about the agreement, training offered, and <br /> able to identify and resolve quickly any issues included, but not limited to order and <br /> invoicing problems. <br /> D. Proposer account manager shall be familiar with City requirements and standards <br /> and work with the City to ensure that established standards are adhered to. <br /> RFP 25-XXX Cfty of Santa Ana Page 27 of 60 <br />