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(9)CITY OF SANTA ANA <br />1. Ensure that all Contractor employees performing work in conjunction with this <br />service are always courteous, professional, competent, and do not cause any <br />undue disturbances. <br />2. Contractor staff shall be responsive only to the requests of the Projects Manager <br />or designee. Contractor staff shall direct all inquiries to Projects Manager or <br />designee. <br />3. Remove any employee who is determined by City to be incompetent, working <br />inefficiently, disorderly, intemperate, or otherwise objectionable immediately <br />removed from work under this agreement and replace with a satisfactory <br />replacement. <br />4. Contractor staff and representative shall maintain the highest level of professional <br />standards in uniforms, politeness, and interaction with the public and City <br />personnel. Contractor staff must present a neat, well-groomed appearance at all <br />times. <br />5. Perform the work while minimizing disturbance to the citizens, residences, and businesses. <br />6. Workers must have basic knowledge, experience, skills, and abilities in general <br />labor, custodial maintenance, landscaping maintenance, cleaning, trash handling, <br />landscape care, and street safety procedures to perform the scope of work <br />requirements in accordance with the bid specifications at all times. Workers who <br />do not demonstrate these capabilities shall be replaced at the request of the City. <br />2. Uniform and Safety Vests <br />a. Contractor shall provide and maintain uniforms for all Contractor <br />employees under this contract at Contractor expense. <br />b. Uniforms must bear Contractor's company name or other acceptable <br />designation type approved by the Projects Manager. <br />c. Uniforms must be maintained in a clean and neat order with no rips, tears, or <br />permanent stains present and worn as a complete unit and be fitted <br />properly <br />d. Must wear appropriate safety vest or safety color shirt at all times while <br />working for the City. <br />X. RECORDS AND INVOICING <br />Before removing litter, debris/rubbish and/or garbage, the Contractor will photograph the <br />property as is necessary to show all, debris/rubbish and/or garbage to be removed or to <br />be abated. The Manager may also take photographs prior to work commencing. <br />The Projects Manager will keep an accurate record of all properties cleaned by the <br />Contractor and if any controversy shall arise as to locations cleaned by the Contractor, the <br />decision of the Projects Manager will be final. <br />City of Santa Ana RFP 25-116 Page 26 of 60 <br />