Item 30 - Agreements for Video Surveillance System Upgrade and Maintenance and Repair Services

Home Browse Search

Docusign Envelope ID: EFBAE12B-2D33-4288-BDF3-3F19BEEB5A9F CITY OF SANTA ANA 5. Power Supplies 6. Network Equipment 7. Servers B. Cleaning 1. Cameras (Excluding cameras within the Santa Ana City Jail) 2. Power Supplies 3. Antennas Based on testing and inspections as part of preventative maintenance, Contractor maintenance actions shall be provided in a quarterly report to City's Public Safety Video Surveillance System Project Manager. Contractor shall also maintain the same quarterly reports as part of the City's account documentation. Contractor must provide all system software updates as they become available and on an annual basis. Vlll. REPAIR AND REPLACE PROCEDURES Repair and replacement of worn, failed, or malfunctioned equipment must be provided during normal business hours, within a maximum of four (4) business days. Should the service be of critical or of an emergency nature, vendor shall provide response, diagnose the issue, and have begun the repair process within a maximum of four (4) hours of having been notified or made aware of issue. Contractor may provide temporary replacement from already existing stock (if available) and provide ETA for permanent replacement parts and equipment. The contractor is responsible for providing all equipment necessary to complete the repair/replacement. Affer-hours and weekend service shall be available should repair/replace be determined by the City to be of a critical or emergency nature. Additionally, Contractor shall provide City a description of how they intend to calculate costs for any repair or replacement services, labor rate(s) for services provided during regular business hours and for urgent requests during after-hours, parts, supplies, materials and equipment, etc. that fall outside the scope of services of a resulting maintenance agreement or warranty. This includes an explanation of any standardized methodology used (i.e. "Time & Materials" charge, hourly labor rates, etc.). All labor shall be billed at previously agreed upon rates under the awarded agreement. The repair and replacement includes any newly installed equipment. IX. SYSTEMS INTEGRITY, MONITORING, AND DIAGNOSTIC REPORTING Contractor shall provide real-time, 24/7 monitoring of system components (servers and storage, core network and edge network components). Health monitoring of the system is critical to the maintenance of state-mandated archiving requirements. The monitoring process should be able to maintain reliability, system uptime, optimized configurations of hardware and soffware, and for diagnostic reporting that reduces life-cycle costs to the system. Contractor shall provide City, within the body of their proposal, a detailed explanation of how they will provide monitoring services, what system(s) will be used, and what the work-flow will look like in terms of alerting mechanisms and corresponding adjudication of alerts/alarms. X. VIDEO ARCHMNG WARRANTY Vendor shall assess and guarantee that video archiving and retention is compliant with California Government Code 34090.6. Diagnostic reporting supported by storage calculation data and showing compliance s shall be provided to the City's Project Manager or designee on a quarterly basis. High-resolution video footage, inclusive of audio, shall be retained for a minimum of 365 days (1 year). High resolution is defined as a minimum of l920xl080 (1080p) at 15 frames per second (fps). For the Santa Ana City Jail specifically (approximately 345 cameras), video retention shall extend to two years, with the second year stored at a reduced resolution or using compression. RFP 25-1 09A City of Santa Ana Page 24 of 51