Item 16 - Agreement for Downtown Santa Ana Clean & Safe Program

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• Share community feedback regarding security guard performance with the City ProjEEEe2The team will actively seek, consider, and incorporate community input to continuously improve services. • Maintain effective relationships with all security personnel. The team will foster a positive working environment through regular team meetings, open communication channels, and recognition of individual contributions. • Act as an intermediary between the Downtown Santa Ana community and the contracted security guard company. • Ensure continuous communication between security guards and DTSA SAPD officers. • Coordinate, secure, and compensate additional or on -call security guards for special events or emergencies, with prior approval by the City. 3. Litter Maintenance DTSA Services divides Downtown Santa Ana into the following three zones: • 4th Street and Alleys. • 1st Street to 3rd Street. • North of 4th Street to Santa Ana Blvd. DTSA Services team members provide daily coverage in two shifts. • Shift 1: 7:00 AM to 4:00 PM. • Shift 2: 4:00 PM to 9:00 PM. • The holidays observed are: Thanksgiving Day, Christmas Day, and New Year's Day. Each team member is assigned to a specific area and is responsible for removing trash, boxes, cans, papers, food waste, and excrement from sidewalks, curbs, and tree grates. All litter and waste will be removed from the area and taken to the contractor's waste containers. • Cleaning is conducted daily from 7:00 AM to 9:00 PM. • The first shift cleans assigned areas three times daily; the second shift cleans assigned areas twice daily. DTSA Services is committed to environmental responsibility. We will exclusively use environmentally safe and eco-friendly cleaning products during all cleaning activities. This commitment ensures that our services not only maintain cleanliness but also contribute to the preservation of our environment. 4. Clean Alleys DTSA Services assigns a dedicated litter maintenance team member to clean all alleys within the Downtown Santa Ana district. Each alley will be thoroughly serviced at least three times per day, with additional cleanings conducted as needed based on activity levels or conditions. Cleaning duties include the removal of trash, waste, shopping carts, pallets, leaves, and excrement to ensure that all alleys remain safe, clean, and accessible. DTSA Services is committed to maintaining a high standard of cleanliness and will monitor alley conditions regularly to respond proactively to any sanitation needs. All alleys identified in the Scope of Services will be cleaned daily. 5. Clean and Empty Trash Cans Litter maintenance team members will deliver comprehensive daily trash can maintenance by emptying City -owned trash cans, sanitizing lids, and removing all garbage, waste, and liners. Each trash can will be cleaned at least five times daily. Fresh liners will be inserted into each container after emptying. All trash containers will be thoroughly cleaned using a germicidal detergent solution and a clean cloth or rag. Under no circumstances will containers be allowed to overflow. Regardless of volume, any container emitting foul odors or showing signs of pest infestation will be immediately emptied and cleaned. Collected trash and waste will be transported and disposed of in the contractors' waste containers. 6. Clean Outdoor Benches, Bollards, and Light Poles Benches, bollards, and light poles will be cleaned daily by the litter maintenance team members during their routes. DTSA team members will remove all waste, food remains, excrement, posters, flyers, and other debris. The immediate area surrounding the object will be cleaned in the same manner. 07