Item 16 - Agreement for Downtown Santa Ana Clean & Safe Program

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PROPOSED WORK PLAN E""'a'T DTSA Services has read and reviewed the Scope of Services in the Request for Proposals No. 25-097 for the Downtown Santa Ana Clean & Safe Team. We are fully prepared and capable of delivering all requested services. Anticipated Approach DTSA Services is ready to begin providing Clean & Safe services on or about March 1, 2026. The following outlines the deliverables and the implementation plan. Description of Deliverables and Implementation Plan 1. Staffing DTSA Services will deploy a team of experienced personnel, many of whom are proud local residents. This team, equipped with proper uniforms, equipment, and supplies, will ensure the cleanliness and safety of Downtown Santa Ana. Sufficient staff levels will work daily from 7:00 AM to 9:00 PM and will respond to any calls for service within 5-10 minutes. The DTSA Services manager will be on -site full-time from 8:00 AM to 5:00 PM, Monday through Saturday, and will respond in person within five minutes to any calls for service. This immediate response ensures prompt issue resolution and provides a visible, reliable presence. The manager will also be accessible after hours in case of emergency or urgent matters. The DTSA Services manager will: • Participate in the planning stages of all Downtown Santa Ana events and provide logistical support. • Attend all required meetings at City Hall or other designated locations. The manager is based in a leased Downtown Santa Ana office and supervises the team daily. He is also present during all downtown events and personally oversees cleanup and street closure operations. DTSA Services staff will always be ready to distribute flyers promoting the City of Santa Ana's programs, events, and initiatives. 2. Security Guard Oversight The DTSA manager brings extensive experience in supervising the Downtown Santa Ana security team. DTSA Services will be responsible for procuring, hiring, compensating, and overseeing a security guard company for the duration of the contract. The security guard schedule will follow the hours and staffing levels outlined in the Scope of Services. DTSA Services will provide the following security oversight services: • Develop and adjust security guard schedules as needed. • Assign patrol zones. • Meet with security guards daily and brief them on the previous day's developments. • Provide instructions for follow-up actions. • Identify priority areas requiring attention. • Walkthe district dailyto monitor performance. • Review and follow up on daily reports. • Serve as the ongoing point of contact for merchants requesting security services. • Communicate directly with businesses, residents, event organizers, and other DTSA members on security needs. • Coordinate with Downtown Santa Ana police officers on any incidents. The team will follow a strict protocol, including immediate reporting to the police and thorough documentation for future reference. •.