SERVICE EMPLOYEES INTERNATIONAL UNION LOCAL 721 (SEIU) (2)

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ARTICLE XVI 16.0 GRIEVANCE PROCEDURE 16.1 Definition of Grievance. A grievance shall be defined as a timely complaint by the Union concerning the interpretation or application of specific provisions of this MOU. The parties can mutually agree to extend any deadlines in this Article. 16.2 Step 1 A. The Union shall first attempt to resolve the grievance at Step 1 with the Executive Director of Human Resources or designee without undue delay, but in no case, beyond a period of ten (10) calendar days after the occurrence of the alleged incident giving rise to the grievance, or when the grievant knew or should have reasonably become aware of the facts giving rise to the grievance. B. The Executive Director of Human Resources or designee will respond to the grievance within fourteen(14) calendar days of receiving the grievance. C. Every effort shall be made to find an acceptable solution to the grievance at Step 16.3 Step 2. A. If the Union is not satisfied with the response from the Executive Director of Human Resources or designee,the Union must submit grievance in writing to Step 2 (binding arbitration) to the Executive Director of Human Resources or designee with ten(10) calendar days of receiving the Step 1 response. Should the Union fail to file a written grievance at Step 2 within ten(10)calendar days after receiving the response at Step 1, the grievance shall be barred and waived. B. The City and Union agree to select an arbitrator in the following manner: A. The City and Union shall create and maintain a standing list of three(3)to five (5) mutually approved arbitrators. B. The City and Union shall select an arbitrator from the standing list via the striking method. The parties shall mutually agree which party strikes the first name. If the parties cannot mutually agree, the parties shall toss a coin to determine who shall strike the name. Once the arbitrator is selected,the parties will contact the arbitrator to schedule a hearing. C. If none of the identified arbitrators are able to take the case, then the parties will request a list of seven (7) arbitrators from the State Mediation and Conciliation Services. Once the list is received, the representatives of the 2025 MOU City of Santa Ana&SEIU Full-Time Employees Unit Page 69