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CITY OF SANTA ANA <br /> 3. Registered Owner Name Retrieval. <br /> a. Retrieve data online from the State of California Department of Motor Vehicles <br /> (DMV); <br /> b. Provide daily access to registered owner information; <br /> c. Validate DMV makes upon return of registered owner information from DMV to <br /> ensure proper make of vehicle issued citation; <br /> d. Review DMV "No Hit" list to ensure that license plate and state have been <br /> entered correctly; <br /> e. Daily registered owner name retrieval for all citations without a name on the <br /> system. <br /> 4. Out-of-State Registered Owner Retrieval from State DMV. <br /> a. Maintain regularly scheduled communications with DMV offices in the 50 states; <br /> b. Maintain regularly scheduled communications with the Transportation Ministries <br /> in Canada and Mexico that permit registration and name acquisition; <br /> c. Mail collection letters; <br /> d. Communicate with individuals outside of the United States who were issued a <br /> parking citation by the City. <br /> 5. DMV Registration Holds/Releases. <br /> a. Process DMV holds or releases daily; <br /> b. Access DMV records online; <br /> c. Capability to release registration holds upon City's request; <br /> d. Report monthly holds and payments made at DMV; <br /> e. Immediate update of database with monthly payment information from ❑MV. <br /> 6. Automated processing of Administrative Review Requests. <br /> a. Vendor shall provide tracking and correspondence for all administrative review; <br /> b. Vendor shall enter and maintain database of all administrative review, showing <br /> current status of each request. System must be integrated with parking citation <br /> issuance and processing system. Ensure a result is received for each <br /> correspondence; <br /> c. Administrative review requests must be entered into the system within two (2) <br /> business days from date of receipt; <br /> d. Provide inquiry capabilities for citations in the administrative review process; <br /> e. Print and mail (by first class mail) all administrative review result letters; <br /> f. Notify the City of citations that have been successfully dismissed through the <br /> review process and have had payments processed, (or are cancelled) so the <br /> City can issue a refund; <br /> g. File and store all source documents for ease of retrieval; <br /> h. Provide staff to respond to telephone inquiries regarding how to contest a <br /> violation, determine outstanding penalty amounts or delinquent fees, identify <br /> time frames, and any other pertinent information in order to contest a citation by <br /> mail or in-person; Languages: English,Spanish, Korean, and Vietnamese <br /> i. Link the hearing tracking system to the citation database in real time to obtain <br /> citation information such as citation issue date, delinquent date, amount owed, <br /> and other citations open with the same license plate numbers; <br /> j. Ensure that the computer system is capable of recording data and comments for <br /> historical background, suspending action while appeals are under investigation, <br />