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CITY OF SANTA ANA <br /> Security Grant Program prior to delivery. Refer to the Cal OES website at: <br /> http://www.caloes.ca.gov/cal-oes-divisions/california-specialized-training- <br /> institute and the DHS website at: https://www.fema.gov/training for further <br /> information regarding state and federal guidelines for Department of <br /> Homeland Security grants. If any portion of the training course occurs outside <br /> of the classroom, an Environmental & Historic Preservation (EHP) approval <br /> must be obtained from FEMA/Cal OES prior to delivery of the course. The <br /> EHP approval is location specific and if an EHP approval is required, one must <br /> be obtained for each location where the course is delivered. It shall be the <br /> responsibility of the Proposer to complete all of the forms and documentation <br /> necessary to obtain the required approvals. The ASAUA Homeland Security <br /> Regional Training and Exercise Program Manager will assist the Proposer <br /> with the submission of the requests for approval. The City shall not be billed <br /> for any costs associated with obtaining these approvals. <br /> vi. Contractor shall provide all required training material, handouts, course <br /> syllabus and/or written curriculum. <br /> vii. Contractor shall collect written survey comments/course evaluations from <br /> participants at the conclusion of every course offered. Survey/course <br /> evaluations will be conducted in a manner specified by the City. A <br /> standardized course survey form will be provided to the successful proposers. <br /> A record of responses shall be maintained throughout the term of the <br /> agreement by Contractor, and organized by training course, date, instructor, <br /> etc. Frequently mentioned comments shall be reported to City Project <br /> Manager. Electronic reporting shall be made available to the City upon <br /> request. <br /> viii. City reserves the right to cancel training courses with fourteen (14) calendar <br /> days' notice of delivery date. City shall not be charged for the class, travel <br /> costs, or training materials by Contractor if cancellation occurs within this <br /> period. <br /> ix. Contractor shall provide and assign high quality instructors on a consistent <br /> basis to deliver the specified courses. <br /> x. All instructors shall use the methods suggested by the training protocols <br /> established, such as maintaining and updating each training syllabus; <br /> introducing and following objectives for each class; completing training as <br /> described; and utilizing training aids such as audio/visual systems. <br /> xi. Contractor and all its instructors shall provide immediate feedback to the City <br /> via the ASAUA Homeland Security Regional Training and Exercise Program <br /> Manger regarding all customer requests for new or additional services or to <br /> file complaints. <br /> xii. Contractor will be paid for services rendered. Training days are generally <br /> eight (8) hours long (e.g. 8AM-5PM), including a one (1) hour lunch break. <br /> Schedule should include regular breaks on a 50/10 break ratio—for every fifty <br /> (50) minutes of instruction, there should be a ten (10) minute break. Half days <br /> are defined as four (4) hours or less of curriculum. <br />