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Information Technology <br /> www.santa-ana.org/IT <br /> Item # 15 <br /> City of Santa Ana <br /> 20 Civic Center Plaza, Santa Ana, CA 92701 <br /> Staff Report <br /> March 3, 2026 <br /> TOPIC: Software Maintenance and Support for Human Resource and Payroll System <br /> AGENDA TITLE <br /> Amendment to Agreement with Govern mentjobs.com Inc. dba NEOGOV for Software <br /> Maintenance and Support (Non-General Fund) <br /> RECOMMENDED ACTION <br /> Authorize the City Manager to execute Amendment No. 11 to Contract No. 980603 to <br /> increase the total not to exceed of the agreement with Govern mentjobs.com Inc. dba <br /> NEOGOV for software maintenance and support services by $101,329 and extend the <br /> term for a one-year period beginning April 1, 2026 through March 31, 2027 (Agreement <br /> No. A-2026-XXX). <br /> GOVERNMENT CODE 484308 APPLIES: Yes <br /> DISCUSSION <br /> The City currently processes payroll and performs Human Resources management <br /> functions using the Personality Payroll and Human Resources software system which <br /> was originally purchased from High Line Corporation in 1998 (Agreement No 980603). <br /> High Line Corporation was recently acquired by Govern mentjobs.com Inc. dba <br /> NEOGOV. The system is used to maintain personnel information, record time and <br /> attendance, process payroll, administer benefits, administer training and development, <br /> control positions, and forecast personnel costs. The system's employee and manager <br /> self-service portal is used by approximately 1,500 City employees to access their pay <br /> stubs, benefits, leave accrual balances, salary information, training, and other employee <br /> information. <br /> The annual agreement provides for software maintenance and support, including <br /> mandatory payroll tax table and form updates. An agreement renewal is required in <br /> order to receive regular software updates that allow the City to continue to process <br /> payroll that complies with Federal and State tax and labor laws. Maintaining legal <br /> requirements for payroll processing is extremely critical for continued operations. This <br /> amendment benefits the City by maintaining the ownership of the perpetual licenses <br /> City Council 15 — 1 3/3/2026 <br />