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DocAccess Service Proposal for City of Santa Ana, CA Page 11 of 15 <br />Service Agreement <br />This Software as a Service Agreement ("Agreement") is entered into on April 7, 2026, between CivicPlus, LLC <br />("Provider") and City of Santa Ana, CA ("Customer"). <br />Services Provided <br />DocAccess is a subscription-based accessibility solution that includes: <br />Automated document accessibility compliance <br />Real-time translation to 250 languages <br />AI-powered search and Q&A functionality <br />24/7 live visual interpretation services <br />Compliance monitoring and reporting <br />Subscription <br />Metropolitan - 305,000 Population Plan - Publicly Available PDFs on santa-ana.org <br />Terms <br />List Price: $55,750 per year <br />Discounted Fee: $49,618 first year (11% discount), then $55,750 per year <br />Contract Term: April 7, 2026 - April 6, 2027 - 5% annual uplift starting Year 2 <br />Payment Schedule: Every year, beginning April 1, 2026 <br />Payment Terms: Net 45 <br />Renewal Procedure: Upon mutual agreement of the parties 60 days prior to any renewal term <br />Example Payment Schedule <br />Invoice Dates of Service Rate Amount <br />Complimentary Service 3/3/2026 - 3/31/2026 Free $0 <br />First Invoice 4/7/2026 - 4/6/2027 $55,750/year (11% first year discount applied) $49,618 <br />Future Invoice 4/7/2027 - 4/6/2028 $55,750/year + 5% uplift $58,538 <br />The CivicPlus accounting department will gladly work with you to adjust the payment schedule to meet your needs. Amounts <br />will not include certain state or local imposed sales taxes. Proration amounts are approximate. <br />This Service Agreement is governed by the terms and conditions of the Master Services Agreement and the <br />DocAccess Terms and Conditions, both available at: https://www.civicplus.help/docs/legal-terms-and-conditions- <br />for-services (collectively, the "Agreement"). By executing this Service Agreement, Customer acknowledges and <br />, the parties <br />may extend the agreement by up to two (2), one (1) year extensions, exercisable by a writing by the City <br />Manager and the City Attorney. <br />* The total compensation due under the agreement shall not exceed $169,621.00