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CITY OF SANTA ANA <br />ASAUA Homeland Security Regional Training and Exercise Program Manager will <br />assist the Proposer with the submission of the requests for approval. The City shall <br />not be billed for any costs associated with obtaining these approvals. <br />vi. Contractor shall provide all required training material, handouts, course syllabus <br />and/orwritten curriculum. <br />vii. Contractor shall collect written survey comments/course evaluations from <br />participants at the conclusion of every course offered. Survey/course evaluations <br />will be conducted in a manner specified by the City. A standardized course survey <br />form will be provided to the successful proposers. A record of responses shall be <br />maintained throughout the term of the agreement by Contractor, and organized by <br />training course, date, instructor, etc. Frequently mentioned comments shall be <br />reported to City Project Manager. Electronic reporting shall be made available to the <br />City upon request. <br />viii. City reserves the right to cancel training courses with fourteen (14) calendar days" <br />notice of delivery date. City shall not be charged for the class, travel costs, or training <br />materials by Contractor if cancellation occurs within this period. <br />ix. Contractor shall provide and assign high quality instructors on a consistent basis to <br />deliver the specified courses. <br />x. Allinstructorsshallusethemethodssuggestedbythetrainingprotocolsestablished, <br />such as maintaining and updating each training syllabus; introducing and following <br />objectives for each class; completing training as described; and utilizing training aids <br />such as audio/visual systems. <br />xi. ContractorandallitsinstructorsshallprovideimmediatefeedbacktotheCityviathe <br />ASAUA Homeland Security Regional Training and Exercise Program Manger <br />regardirig all customer requests for new or additional services or to file complaints. <br />xii. Contractor will be paid for services rendered. Training days are generally eight (8) <br />uding-a-one-(-1-)-hour-lunch-breakz-S-chedule-shou Id <br />instruction, there should <br />(4) hours or less of curriculu <br />xiii. Training venues may be provided by the City or by hosting agencies based on the <br />n course. Contractor must a to secure training sites at any the <br />jurisdictions within the ASAUA. <br />xiv. All Contractor-developed courses must be approved by California Office of <br />Emergency Services (Cal OES) for reimbursement under the Homeland Security <br />Grant Program prior to delivery. It is the responsibility of the Contractor to prepare <br />all forms and documentation necessary to obtain all course approvals at its cost. The <br />ASAUA Homeland Security Regional Training and Exercise Program Manager will <br />assistContractorwiththesubmissionoftherequestsforapproval. TheCityshallnot <br />be billed for any costs associated with obtaining these approvals.