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CITY OF SANTA ANA <br />IX. ACCOUNTMANAGER/SUPPORTSTAFFFORTRAININGCOURSES <br />A. Proposer shall provide a dedicated, competent Account Manager who shall be responsible for the City's <br />account / agreement. The Account Manager shall receive all orders from the City and shall be the primary <br />contact for all issues regarding the Proposer's response to this RFP and any agreement which may arise <br />pursuant to this RFP. <br />B. Proposershallalsoprovideadequate,competentsupportstaffthatshallbeabletoservicetheCityMonday <br />through Friday. Such representative(s) shall be knowledgeable about the agreement, training offered, and <br />able to identify and resolve quickly any issues included, but not limited to order and invoicing problems. <br />C. Contractor's Account Manager shall be familiar with City requirements and standards and work with the <br />City to ensure that established standards are adhered to. <br />D. Contractor's Account Manager shall keep the City and ASAUA Training & Exercise Program Manager <br />informed of requests from departments.