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Zuniga, Diana <br /> From: jason liu < <br /> Sent: Monday, April 20, 2026 11:31 AM <br /> To: eComment <br /> Subject: Formal Complaint— Suspected Predatory Towing and Vehicle Damage <br /> Attention: This email originated from outside of City of Santa Ana.Use caution when opening attachments or links. <br /> Dear Mayor and City Council Members, <br /> I am writing to formally report a towing incident in Santa Ana that raises serious concerns regarding potential predatory <br /> towing practices, lack of proper signage, and possible damage to my vehicle. <br /> On 4/14/2026, at approximately 3:30-4pm, my vehicle (Testa Model Y AWD)was towed from a location near the <br /> Santa Ana DMV. I was away for less than 20 minutes for a scheduled appointment and did not observe any clear or <br /> visible signage indicating parking restrictions at that location. <br /> The towing occurred within an extremely short time frame,which raises serious concerns about opportunistic or <br /> predatory towing behavior. <br /> More importantly, immediately after retrieving my vehicle, it began exhibiting abnormal issues that had never occurred <br /> prior to the tow, including: <br /> - Battery-related warning indicators <br /> - Unusual noises during both acceleration and low-speed driving <br /> - Potential malfunction of the AWD system <br /> Given that Tesla AWD vehicles must be transported using a flatbed (all wheels off the ground),there is a strong <br /> possibility that improper towing procedures were used. <br /> Despite multiple attempts to contact the towing company involved (including Alberto's Towing and its affiliated partner <br /> Hadley), I have received no response.This lack of communication and accountability is deeply concerning. <br /> At this time, I am arranging a diagnostic inspection through a Tesla Service Center.The timing and nature of the issues <br /> strongly suggest a possible connection between the towing process and the resulting damage. <br /> I respectfully request that the City of Santa Ana: <br /> 1. Investigate the towing practices involved in this incident <br /> 2. Verify whether proper towing procedures and legal requirements were followed <br /> 3. Review whether adequate and visible signage was present at the location <br /> 4. Provide guidance on how to pursue accountability and compensation if violations are found <br /> This incident has caused significant inconvenience,financial risk, and safety concerns. I would appreciate your attention <br /> to this matter and a timely response. <br /> Sincerely, <br /> Sunny <br /> <br /> 1 <br />