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F CITY OF SANTA ANA <br /> Beginning with production use of the system prototype, the successful offeror shall provide the <br /> agreed upon hosting and support Services in accordance with a Service Level Agreement that <br /> the City has agreed to and that must be included in their proposal. The City assumes that this <br /> support will overlap any phased implementation of any additional system functionality or <br /> services. <br /> Deliverable 3: Software Configuration and/or Customization <br /> The successful Offeror shall develop and manage all configuration/customization and <br /> installation activities against a detailed specification and design plan (Business Needs <br /> Analysis) that identifies exactly how the proposed system accommodates the City's <br /> requirements, and the services required to implement each requirement.The specifications will <br /> address all the data, functional, interface, and technical requirements included in this RFP at <br /> a detailed level. <br /> Deliverable 4: System Testing <br /> Testing Development <br /> Offeror shall complete system testing activities in accordance with the previously accepted <br /> deliverables. The system testing will be done on a subject-area by subject-area basis, and <br /> Offeror will update the Project Implementation Plan and Business Needs Analysis <br /> documentation. Offeror must deliver a complete, updated Business Needs Analysis and an <br /> application design document at the conclusion of Step 4 as Deliverable 4, System Testing <br /> Report. The application design document must detail the system specifications implemented <br /> in the system testing as those components which have been successfully tested by the City. <br /> Continuity Testing <br /> Offeror shall maintain, periodically test and make available upon request a comprehensive <br /> Business Continuity plan and test results to ensure operational availability. <br /> Deliverable 5: System Implementation <br /> Offeror shall complete System Implementation activities in accordance with the current <br /> accepted Project Implementation Plan and Schedule, and the previously accepted <br /> deliverables. Implementation work may require the Offeror to update the Project <br /> Implementation Plan and Schedule and the previously accepted deliverables. At the <br /> conclusion of Deliverable 5, the Offeror shall deliver all remaining components outlined in the <br /> System Testing Report(Deliverable 4) and any updates to system components delivered after <br /> system testing. The system will be submitted for final acceptance testing at the conclusion of <br /> this step. <br /> System Implementation Steps will include: <br /> a. System installation and production readiness testing <br /> b. User Acceptance testing <br /> c. Quality Assurance testing <br /> City of Santa Ana RFP No.25-137A Page 21 of 46 <br />