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Memorandum of Operations <br />City of Santa Ana WIA and EDD Wagner-Peyser Integration <br />¦ Facilitate and deliver workshops and group sessions instructing <br />customers on various skills, including basic skills development, <br />customer service, computer skills, and job search skills. <br />¦ Maintain knowledge of the Skills Team process; ensure program <br />integrity by committing to protecting customer confidentiality and <br />demonstrating constant professionalism. <br />¦ Ensure proper recording of customer's personal information, <br />eligibility documents, activities referred to and/or completed, and <br />applicable notes are entered into the database system; <br />guaranteeing compliance with the mandated program requirements <br />for eligibility of services. <br />¦ Attend staff meetings, submit required reports, interpret program <br />information, and make procedural recommendations. <br />¦ Contribute in their team role(s) to ensure that performance <br />measures are met and/or exceeded, while ensuring compliance <br />with the Federal, State, and Local rules and regulations. <br />¦ May occasionally assist with special projects, including, but not <br />limited to, specialized outreach to targeted program groups, <br />employer recruitments, and the development of new skills training <br />activities. <br />¦ May perform other duties as assigned. <br />Employment Team Roles and Responsibilities <br />¦ Conduct interview with customer to determine their employment <br />goals, review initial assessment results, skills identified, aptitudes, <br />interests, barriers to employment, and supportive service needs. <br />¦ Update the Individual Action Plan (1AP) with the customer to <br />provide an overview of their career goals, the initial assessment <br />results, and potential service needs. <br />¦ Maintain a high level of familiarity with the local labor market to <br />ensure that services are aligned with the employer and labor <br />market needs. <br />¦ Provide information on the appropriate skill development activities <br />and services available on site, including the resource room, locating <br />Internet based job openings, referrals to supportive services, Skills <br />Team activities, workshops, etc. <br />¦ Provide job search assistance through job fairs, employer <br />recruitments, job referrals, and job development contacts. <br />¦ Provide appropriate referrals and services for customers requiring <br />specialized services (counseling, budgeting, etc.). <br />• Offer continuous engagement strategies to maintain communication <br />with the customer in order to ensure a successful outcome. <br />¦ Maintain knowledge of the Employment Team process; ensure <br />program integrity by committing to protecting customer <br />confidentiality and demonstrating constant professionalism. <br />Page 7 of 15