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Memorandum of Operations <br />City of Santa Ana WIA and EDD Wagner-Peyser Integration <br />¦ Develop the Individual Action Plan (IAP) with the customer to <br />provide an overview of their career goals, initial assessment results <br />and potential service needs. <br />¦ May perform other duties as assigned. <br />Skills Team Roles and Responsibilities <br />¦ Conduct first time interview with job seeker(s) to review initial <br />assessment results, skills identified, aptitudes, interests, barriers to <br />employment, and supportive service needs. <br />¦ Continue to develop the Individual Action Plan (IAP) with the <br />customer to provide an overview of their career goals, the initial <br />assessment results, and potential service needs. <br />¦ Prepare various forms of testing/assessment for customers, <br />including selecting the appropriate testing/assessment tools, <br />proctoring tests, and interpreting the results for each. This may <br />include a comprehensive assessment for the customer if <br />determined necessary. <br />¦ Deliver a variety of skill development services for the customer <br />addressing their specific needs in the areas of employment, <br />training, and supportive services. <br />¦ Deliver services in both group and one-on-one settings to <br />customers. <br />¦ Maintain a high level of familiarity with the local labor market to <br />ensure that services are aligned with the employer and labor <br />market needs. <br />¦ Facilitate and arrange for the job seeker to attend needed skill <br />enhancement activities. This can include arranging for one of more <br />of the following: in-house training sessions, classes at training <br />providers, classes at postsecondary institutions. <br />¦ As appropriate, assist the customer with applying for financial aid or <br />scheduling off-site training activities. <br />¦ Assist customers in job search activities as it relates to interviews, <br />resumes, applications, and letters to employers. <br />¦ Maintain knowledge of occupational training and local economic <br />information to assist customers in defining career goals. <br />¦ Further develop the Individual Action Plan (IAP) with customers to <br />establish appropriate career goals and detail specific plans for skill <br />development/enhancement activities, job search strategies, and <br />supportive services. Update and modify the IAP as needed to <br />ensure that the customer's needs are met. <br />¦ Maintain knowledge of local community agencies and programs <br />through frequent communication. Refer individuals as appropriate <br />to other community and partner agencies. <br />Page 6 of 15