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Memorandum of Operations <br />City of Santa Ana WIA and EDD Wagner-Peyser Integration <br />1d) Telling the story through integrated performance reports. <br />WIA, CaIJOBS and JTA Reports. <br />1e) Collaboration and communication between agency supervisors. <br />Currently have pre-scheduled weekly, monthly and/or Just in Time <br />Leadership meetings, apart from regular staff and team meetings. <br />Plan to continue this practice in order to monitor progress, successes, <br />and potential areas needing adjustments or improvements. <br />1f) Center staff recognition <br />Service Integration Leadership Team facilitated a Kickoff pep-rally <br />6108. Recommend first year recognition/celebration party at the end of <br />the 12 month learning lab period for all staff within Local Area, to be <br />followed by a quarterly or semi-annual recognition/celebration of <br />specific staff/teams as performance goal numbers become available <br />and accomplishments are realized. <br />2) Issue Resolution Strategy: <br />Strategy will be employed that will allow resolution at the lowest possible <br />level. Each team is encouraged to engage in issue resolution through <br />consensus. If consensus cannot be achieved at the current level the issue <br />will be elevated to the next level. The process for this is detailed in 2b below <br />and includes timeframes for issue resolution. <br />2a) Issue communication <br />Issues can be elevated at regularly scheduled meetings called by the <br />functional unit, Site Leader or Site Leadership Team, Integrated <br />Leadership Team, or the Senior Management Team. <br />An Issue Action Review/Approval Form will be filled out for any issues <br />elevated to the Service Integration Leadership Team. <br />2b) Issue resolution process <br />Each Team(s) is encouraged to engage in issue resolution through <br />consensus. If consensus cannot be achieved, the issue will be <br />elevated to the next level, beginning with the Functional Team <br />Supervisor or Service Integration Leadership Team. <br />Page 11 of 15