Laserfiche WebLink
Memorandum of Operations <br />City of Santa Ana WIA and EDD Wagner-Peyser Integration <br /> Any team member may identify an issue that needs to be resolved. All are <br />Issue encouraged to seek resolution through consensus at the lowest possible <br />Identified level. If issue can not be resolved, it may be elevated for resolution. <br /> Issue is <br />Level I Issue is formally discussed by Issue is resolved or elevated within S <br /> written and presented functional team business days <br />Functional Unit and consensus is <br /> sought. <br />Level 2 Written issue is <br /> formally presented Issue is <br />Functional including possible discussed and Issue is resolved or elevated within S <br />Team strategies that were consensus is business days <br />Supervisors used to attempt sought. <br /> consensus <br />Level 3 Written issue is <br /> formally presented Issue is <br />Service including possible discussed and Issue is resolved or elevated within 5 <br />Integration strategies that were consensus is business days <br />Leadership used to attempt sought <br />Team consensus <br /> Final ruling is made by Operator <br />Level 4 Written issue is Issue is regardless of consensus, within 10 <br /> formally presented discussed and business days. If issue is outside of <br />Senior using an agreed upon consensus is current integration policy, dissenter may <br />Management format. sought. forward issue to State Integrated Policy <br /> Group for consideration. <br />Resolution of <br />Issue <br />And/Or Final rule is added to local policy and/or procedures. If issue rises to the level of <br />Referral to State policy, it is elevated to the local board for consideration <br />Integrated <br />Policy Group <br />3) Continuous Improvement <br />3a) Schedule of System Review <br />To be conducted weekly, monthly, quarterly and annually <br />3b) Process Change Implementation <br />By proactively identifying changes, leaders can use the following <br />essentials to help implement change in an orderly and timely fashion: <br />1. Leadership readiness <br />2. Vision clarity <br />3. Marketing the changes <br />Page 12 of 15