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Agreement #W7-GJC-10 <br />City of Santa Ana <br />EXHIBIT A-1 <br />TO WIA COST REIMBURSEMENT AGREEMENT <br />GREEN JOBS CORPS <br />AUGUST 1, 2009-MARCH 31, 2011 <br />GENERAL PROGRAM REQUIREMENTS <br />miscellaneous client fees, and/or student supplies) will not be accepted <br />after the end of the second quarter. No budget modifications will be <br />processed after April 30. <br />G. Contractor shall respond to monitoring reports by the date indicated in the <br />report. Contractor agrees to submit all required information on time in <br />order to alleviate outstanding program/monitoring items, observations, <br />concerns and findings. <br />H. With the exception of information required to complete State MIS reporting <br />requirements, if Contractor knows they will be unable to comply with <br />required due dates for standard information requested by WIA, the <br />Contractor must submit a letter to the appropriate party self-documenting <br />their inability to comply. <br />X. CONTINUOUS SYSTEM IMPROVEMENT <br />A. Contractor shall implement a procedure for continuous system <br />improvement in all aspects of service delivery in accordance with the <br />OCWIB. This may include, but not be limited to: staff training and cross- <br />training; participant and employer customer satisfaction; employer <br />outreach; marketing; system-wide policies and procedures; performance <br />management, and any other best practices as identified by the OCWIB. <br />B. Continuous Quality Improvement shall be facilitated internally by the <br />Contractor through constant review of and compliance with policies and <br />procedures, heightened sensitivity to the needs of customers, and <br />increased level of knowledge and services. <br />C. Contractor shall attend all OCWIB sponsored training(s) relevant to <br />OCGJC Programmatic and regulatory issues, as well as all youth <br />performance <br />WIA Cost Reimbursement Agreement - Green Jobs Corps <br />Exhibit A-1 <br />Page 8 of 8