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(9) CITY OF SANTA ANA EXHIBIT 1 - SCOPE OF SERVICES Contractor/Consultant shall perform services as set forth below. The City of Santa Ana Housing Authority is seeking proposals from qualified proposers with expertise and experience in providing comprehensive office furniture solutions, including design, delivery and installation. The selected proposer will be responsible for conducting a site visit to assess the space and requirements, developing a design concept that meets the Agency's requirements and preferences, coordinating with the Project Manager to ensure the design meets all relevant standards and specifications, and managing the project timeline and budget. 1. Contractor shall provide a dedicated local representative. 2. Contractor shall provide design and support services. 3. Contractor shall review drawing for completeness, accuracy, and proper application of product prior to installation. 4. Defective/ Damaged Products/ Missing Parts: Contractor shall notify City of defective/ damaged/ missing part products prior to delivery and place such products on re -order. Contractor shall notify City of lead time on re -ordered products. 5. Partial shipments will not be accepted by the City unless authorized by the City. 6. Manufacturer/Factory Delays: Contractor shall notify City of any manufacturer/factory delays. City reserves the right to cancel orders due to manufacturer/factory delays, if it is in the best interest of the City. The City may elect to cancel order and seek equivalent product from another source. The Contractor shall be held liable for price difference and the City may seek damages. 7. Missing Parts: At City's request, Contractor shall provide usable and good quality loaner furniture for City's use until missing parts are received and successfully installed to the satisfaction of the City. 8. Warehousing: Contractor shall have the capacity to provide storage for office furniture ordered by the City when a project delay occurs. The Contractor must provide warehousing at no cost to the City for a minimum of thirty (30) days. Please provide a monthly fee (to include any associated labor) for storage costs following the 30 days on Attachment A-1 Cost Proposal. 9. Any damage to City property incurred by Contractor will be repaired at the Contractor's expense and any repairs will not be accepted unless approved by City. 10. Contractor shall pre -inspect furniture for quality, damages and/or completeness or order prior to scheduling delivery.