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The Station District Project <br />IV THE RELOCATION PROGRAM <br />The Agency's Relocation Program is designed to minimize hardship, be responsive to unique <br />project circumstances, emphasize maintaining personal contact with all affected individuals, <br />consistently apply all regulatory criteria to formulate eligibility and benefit determinations and <br />conform to all applicable requirements. <br />The Agency has retained Overland, Pacific & Cutler, Inc. (OPC) to administer the Relocation <br />Program. OPC has worked on more than 3,000 public Agency acquisition and relocation <br />projects over the past 30 years. Additionally, OPC has an extensive resume of redevelopment <br />undertaken in the City of Santa Ana and other southern California communities. Experienced <br />Agency staff will monitor the performance of OPC and be responsible to approve or disapprove <br />OPC recommendations concerning eligibility and benefit determinations and interpretations of <br />the Agency's policy. <br />The relocation program consists of two principal constituents: Advisory Assistance and Financial <br />Assistance. <br />A. ADVISORY ASSISTANCE <br />Eligible individuals, who will need to move from existing homes, will receive advisory <br />assistance. Advisory assistance services are intended to: <br />• inform displacees about the relocation program <br />• help in the process of finding appropriate replacement accommodations <br />• facilitate claims processing <br />• maintain a communication link with the Agency <br />• coordinate the involvement of outside service providers <br />To follow through on the advisory assistance component of the relocation program and assure <br />that the Agency meets its obligations under the law, relocation staff will perform the following <br />functions: <br />Distribute appropriate written information concerning the Agency's relocation <br />program; <br />2. Inform eligible project occupants of the nature of, and procedures for, obtaining <br />available relocation assistance and benefits. (See Exhibit C) <br />Determine the needs of each residential displacee eligible for assistance; <br />4. Provide residential displacees with at least three referrals to comparable replacement <br />housing within a reasonable time prior to displacement; <br />Maintain an updated database of available housing resources, and distribute referral <br />information to displacees for the duration of the Project; <br />55A-16