COMMUNICATIONS SUPPORT GROUP, INC. (JOHN RISK) 1

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Proposal Letter City of Santa Ana Communications Support Group, Inc. consent. Should additional requirements or conditions be imposed on CSG by the City, then CSG reserves the right to amend the amount of this retainer engagement by mutual agreement before accepting those additional terms. Additionally, should a non- disclosure agreement (NDA) be required by AT&T as a condition of releasing documents to CSG, the City agrees to meet with CSG to determine whether the project can continue or whether it will be necessary to compensate CSG for any additional time caused to CSG in seeking and obtaining City's approval associated with reviewing and executing a NDA between the parties. Hopefully, no NDA will be needed since this is a meet and confer project vs. an audit or procedures review. PROJECT SCHEDULE AND TIMING OF WORK As it pertains to Projects 1 and 2, our "engagement beginning date" will be the date upon which we receive a notice to proceed or a purchase order retaining our services. We will perform all work on an hourly basis and report and correspond to the City via telephone, email, or US Mail depending on the deliverable. We are currently available to begin consulting on both tasks. We will provide strategy recommendations and draft letters via email in documents formatted in Microsoft Word. Shortly after the engagement beginning date, we will send a document request letter to the City. Within ten (1 O) business days after we receive a response from the City to our document request letter, we will draft questionnaires to Time Warner and AT&T requesting the documents and information needed for our review. Within ten (10) business days after receiving a reply from Time Warner and AT&T to our questionnaires, we will commence our analysis and review work. If Time Warner and AT&T employees supply our firm with all requested information, documents and schedules on a timely basis, we will complete our review work within ninety (90) business days. Within ten (10) business days after completing our review work on Time Warner and AT&T, we will deliver a "draft" report to the City. Within ten (1 O) business days after our "draft" report is approved by the City, we will deliver final reports to the City. BILLING POLICIES We are submitting this proposal and have listed our fees on an "a la carte" basis. This will allow the City to fund the projects independently. We will invoice the City separately for each project. Invoices will be submitted monthly for our services based hours performed during the month. Invoices are payable upon presentation. ©2011 Communications Support Group, Inc. Page 6 of 8