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Mr. David Ream Page 2 <br />The firm is staffed with 40 professionals who are experienced public service managers as well <br />as qualified management consultants. This group includes generalists as well as subject-matter <br />experts. Our consultants have years of experience working in all aspects of local government <br />management and have built a track record of extraordinary quality service for our clients. <br />The firm has extensive experience helping improve both the efficiency and effectiveness of local <br />government services. We have undertaken organizational staffing and improvement projects in <br />virtually every type of local government service, including reviews of entire governments as well <br />as selected studies of individual departments and functional activities. <br />Management Partners' services include everything required to support a local government <br />leader, elected or appointed. Our full range of services includes the following: <br />¦ Financial Planning, Budgeting and Analysis - Assists clients in analyzing their finances <br />and planning for the effective and efficient use of taxpayer or customer dollars. <br />¦ Strategic and Business Planning - Can be an important tool for focusing the efforts of an <br />organization and fostering communication between leaders, staff and important <br />stakeholder groups. <br />¦ Organizational Analysis and Performance Audits - Also called performance audits, <br />efficiency studies and organizational reviews, identifies improvements to an operation's <br />efficiency and effectiveness. <br />¦ Performance Management - Encompasses a wide range of management tools that can <br />be and often are developed independently of one another, including: performance <br />management and measurement, process management, performance budgeting, <br />employee performance evaluation and strategic and process benchmarking. <br />¦ Process Improvement - Examines the processes by which customers are served, an <br />important technique for developing a program for operations improvement, including <br />process mapping. <br />¦ Organizational Development and Training - Helps clients develop organizational <br />capacity, a key to developing high performance organizations. Services include <br />executive coaching, customer service `training, employee and customer surveys and <br />conflict management workshops. <br />¦ Consolidation of Services - Offers a more efficient way to provide services, particularly <br />on a regional basis. Options range from the complete integration of previously separate <br />jurisdictions to consolidating the management of individually delivered services. <br />¦ Interim Management - Assists government leaders by providing executive staff during <br />transitional periods. Rather.than just "keeping the chair warm," our interim managers <br />provide value-added services during their tenure. <br />¦ Executive Recruitment - Identifies top candidates for chief executive officer positions <br />and department director level jobs in local governments. <br />We are also experienced in executive management facilitation, having facilitated numerous <br />council/board and management team workshops and meetings. We are specialists in <br />performance measurement and have trained over 100 jurisdictions throughout North America as <br />the trainer for the International City/County Management Association's (ICMA) Center for <br />Performance Measurement. <br />We offer a balance of perspectives with a practitioner's bias and a proven track record of <br />successful consulting engagements. This experience gives us a sensitivity that produces <br />successful outcomes. Each of our projects is individually tailored to the unique needs of the <br />client. We have a deep understanding of the service environment of local government and we <br />;)p