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BHA SWYear and IT,~, Department aiIF7[nusing and Urban fl1Vi'B No. 2577-o22G Development Expires 4I3i1/24I1 .A.DDIl.a~ ~~an t3flFce nfPublit and Indian .Housin 1,0 PISA Information PHA Name; -Housing Authoriky of the City of Santa Ana PHA Code: _CA013 PHA ~: ^ Small X High Performing (~ Standard 7{ IICV (Section &) PHA Fiscal Year Beginning: (MM/YYYY): _07101/2011 2.E1 Inventory (based an ACC units at Time o€FY beginning in 1.0 above) Number of PH units: biumber of HCV units: 2658 3.It SuI)mtssion'I'ype 5-Year and Annua[ Pfan K>] Annual Flan Onty ^ 5-Year Plan only `I'© PISA Consortia ^ PHA Consortia: (Check box ifsubmitting a joint Plan and complete table below.) Participating PHAs PHA Program{s) Included in the Programs Nat in the No. of Units in Eaclt Pro am Code Consortia Consortia PH HCV PHA 1: PHA 2: PHA 3: 5.t3 5-Year Plan, Comptete items 5.1 and S.2 nnly at 5-Year Plan update. S.I Mission. State the PIIA's Mission for serving the needs oflow-income, very law-income, and extremely taw income families in the PHA's jurisdiction for the next five years: To promote adequate and aflFordable housing, economic opportunity, and a suitable living environment free from discrimination. 5.2 Goals and Objectives. Identify the PHA's quantifiable goals and objectives that will enable the PHA to serve the needs of ]ow-income and very low-income, and extremely low-income (amities for the nexk five years. Include a report on the progress the PISA has made in meeting the goals and objectives described in the previous 5-~5'ear Pfan. Goal {E1: Expand the supply of affordatale hnusing by applying for additional rental vouchers when avaitabte. Craal #2: Improve the quality ofassisted housing by improving voucher management, increasing cuskomer sattsfhction, and improving speciftc managemenk function. • 2005-2009 Progress: SAHA maintained high-performer status for four of the rive years, Customer service ratings continue to be high, rating "good" or "excellent" in 86% of responses in November 2009 survey. The automated rent reasonahteness program was implemented as scheduled. Csnal # 3: Increase assisted housing choices by providing portability counseling to ]00°10 of participants, conducting outreach to potential participating property owners, and implementing voucher homeownership program. • 2t}05-2009 Progress: l00%of participants received portability counseling. SAHA maintained epmmunications with Grange County Apartment (3wners Association to recruit new participating owners. Voucher homeownership program has been developed, however funding gaps still exist between voucher funding and local for-sale housing market. Goal #4: Provide an improved living environment through efforts w link participants with local neighborhood associations. • 2005-2009 Progress: Information on total associations provided via tenant newsletters and during voucher issuance briefmgs_ Goal #5: Promote self sufficiency by increasing employment among participants, linking to supportive services to increase independence for the elderly andlor disab[ed, and increase participation in ttre Pamily Self Sufficiency (FSS) program. • 2005-2001 Progress: SAI-IA continued providing referrals to the Sartta Ana V~1l0/1t/K Center for jab training and placement services, provided information and linkages to the County's Council on Aging (elderly services) and the l7ayte Melntash Center (disabled services), and conducted recruitment for the TSS program at initial voucher issuance, at annual reexaminations, and through tenant newsletters. Goal #6: Ensure equal opportrrnrty and affirmaiivcly further fair housing through caardinatian with the Orange County Fair Housing Council, the prepararion of the Analysis of Impediments to fair housing choice, and continued training on fair housing practices for staff, owners, and participants. • 2005-2009 Progress: Fair Housing programs and resources era included in ail issuance briefings. Reasonable Accommodation tracking logs were implemented. Communication was maintained with the County's Fair Housing Council, ensuring proper referrals for anyone alleging discrimination, whether an HCV participant or member of the public. Page 1 of 3 form RI3#7-50t)75 (412008) Exhibit 1