25C - AGMT - SECURITY SRVS - Laserfiche WebLink

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day. Amtrak bus service provides service at the Santa Ana station, in lieu of Amtrak trains, during select off-peak hours. The Amtrak bus service operates between the hours of 12:00 AM to 5:00 AM for the Pacific Surfliner route. Workforce Development Services The Santa Ana WORK Center is located within the SARTC. The WORK Center combines resources from various agencies to provide integrated job and workforce development services, including job search assistance, employee referrals and placement, unemployment insurance filing, and career counseling for adults and youths. As part of the WORK Center, the State of California EDD leases an administrative office on the first floor which averages 5 client visits per day. The City of Santa Ana and the State EDD lease the two suites on the second floor. The administrative suite averages 14 client visits per day and the referral center suite averages 254 client visits per day. The WORK Center offices on the first and second floors are open from 8:00 AM to 5:00 PM Monday thru Thursday and every other Friday. A security guard under separate contract by the State of California is assigned to the referral center suite during the hours it is open to the public. It is expected that the security company awarded the contract under this RFP will work in cooperation with the security guard assigned to the referral center when necessary. The County of Orange Social Services Agency leases the suite on the third floor and averages 26 client visits per day. The third floor suite is open from 8:00 AM to 5:00 PM, Monday thru Friday. 1. SCOPE The City's objective is to provide deterrence against crimes of vandalism, theft and bodily injury at the SARTC on a twenty-four (24) hour basis. Contractor shall develop a comprehensive set of Post Orders documenting both general procedures as well as site-specific responsibilities. Draft Post Orders shall be prepared prior to the commencement of the contract and must be reviewed and approved by the City within fifteen (15) days from commencement of Contractor's services. The proposal will recommend staffing levels and shift schedules appropriate for this post. Management of Facility The SARTC is owned by the City of Santa Ana and managed by the Public Works Agency. Onsite property management services are available during normal business hours Monday through Thursday and every other Friday. The office is closed on weekends and 11 days per year for holidays. This post requires highly visible security staff with excellent interpersonal skills and the ability to deal with the public in a courteous manner. Guards assigned to this post must speak and understand English and be able to write clear and concise reports. Bilingual candidates are preferred and at least one bilingual Spanish speaking guard must be on site at all times. General post assignments and tasks include, but are not limited to the following: • Observe-and-report only. Guards are not expected to apprehend or physically detain any individual. 25C-14