Laserfiche WebLink
Part B - CENTIGRAM Voicemail System <br />• The City's CENTIGRAM Voicemail System and its interface to the City's NEC system <br />Proposals will be considered by each part separately. <br />Maintenance and service may be proposed for either part or both parts <br />5.2 General Services & Support <br />The Vendor shall: <br />Part A - NEC Systems <br />• Provide an on-site service technician to perform repair services and MAC's. (See <br />section 5.3) <br />• Provide all required maintenance (parts and labor) and maintain the equipment in <br />good operating condition in accordance with the manufacturer's technical <br />specifications. This is to include the most current software release for all <br />telecommunications equipment at no additional charge. <br />• Use only original equipment manufacturer (OEM) parts for repair or replacement of <br />defective equipment such as circuit cards and telephone instruments (including corded <br />and cordless telephones as well as hands-free headsets and amplifiers - <br />PLANTRONICS) at no additional charge to the City. <br />• Perform preventive maintenance of all systems and equipment at a minimum in <br />accordance with manufacturer's specifications and/or requirements for the equipment, <br />whichever is greater. <br />¦ Preventive maintenance shall be performed on a schedule which is workable with <br />the City's operating requirements and which is mutually acceptable to the City and <br />the Vendor. <br />• Completed preventive maintenance checklists will be provided to the City <br />Telecommunications Coordinator on a monthly basis. <br />• Perform regular system backups and system de-fragmentations at least once a month <br />on all telephone systems <br />• Maintain an adequate on-site inventory of spare OEM parts for repairs and <br />replacements. <br />¦ The Vendor will identify the amount and type of storage space it prefers. Actual <br />storage space to be provided by City will be determined by the City <br />Telecommunications Coordinator. <br />Minor Repairs <br />• Respond on-site within four hours (excluding weekends and holidays) of Vendor's <br />receipt of the City's service request when Minor Repairs are necessary during normal <br />City working hours (8-5). <br />¦ Minor Repairs should be completed within twenty-four (24) hours. <br />25A-15