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EXHIBIT D G10-UPA-89 OC CUPA is responsible for conducting the Unified Program billing for all CUPA and the 10 PA regulated businesses. The OC CUPA will use EnvisionConnect to generate invoices for regulated businesses. EnvisionConnect will accept data from the Regional Portal PA billing module and specific OC CUPA fields in Envision Connect will be used to generate invoices. Billing/invoicing is performed by OC CUPA Accounting staff using EnvisionConnect's billing module. Data that is downloaded from CERS will not be needed to generate invoices. OC CUPA and PA fees are calculated based on program costs. The OC CUPA manager will work with the Budget Analyst to determine whether or not fees need to be increased to cover the operational costs of the Regional Portal. Each PA will need to make a similar analysis. As previously stated in the needs assessment, overall reductions in staff resources due to streamlining of the billing operations and reduction in data entry will be evaluated to determine the impact of the regional portal on program fees. 7. Training Staff Training Existing OC CUPA and PA staff will be trained as the Portal is implemented. The OC CUPA Portal team will schedule the trainings for the professional staff (OC CUPA and PA) who will be administrators or reviewers. In many cases due to staff resource constraints, a PA Portal reviewer is also the PA field inspector. Therefore, the OC CUPA Portal team will train the primary PA reviewer/inspector and that person will train any additional PA staff that will have access to the Portal for administrative and/or review activities. Engine companies will be trained to use the Regional Portal's Emergency Response (ER) module by PA staff. OC CUPA Portal team staff can be requested to assist in the ER trainings as needed. New staff will be scheduled for the initial EnvisionConnect and/or EnvisionConnect Portal training within two weeks after hire. OC CUPA Portal Coordinators will administer data management system training for all CUPA new hires. PA Portal Coordinators will administer data management system training for all PA new hires. OC CUPA will take advantage of ongoing online training provided by Decade Software Business Training a) OC CUPA and PAstaff will conduct regular Portal educational outreach and training to the regulated. Training will be in the form of workshops, in-person field training, online training, tip cards, and phone/email assistance. Based on our experiences with the city of Brea and Newport Beach, which have relatively small numbers of regulated businesses, the OC CUPA and the following PA s, Costa Mesa, Fountain Valley, La Habra, will conduct most of their assistance over the phone and through emails. Large PAs like the OCFA, Huntington Beach, Orange, and Fullerton will have at least 1-2 workshops, onsite assistance, online tutorials and phone/email assistance. Santa Ana Fire has already transitioned to electronic submittals and therefore no business training will be required. The OC CUPA that oversees the majority of UST sites, all of the hazardous waste and tiered permitting, the majority of CaIRP and all of the APST sites will do most of the onsite assistance while onsite during annual inspections and follow-up inspections using field computers and wireless connectivity. The onsite assistance could equate to anywhere from 1500-2000 We have conducted two workshops to date and will most likely conduct at least 4-6 more before 1/1/2013. Page 7 of 12 20A-21