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Specialty Area (A5) Acquisition, Relocation, and Property Management Services <br />Request for Proposals for Right of Way Consulting and Related Services <br />Specialty Area (A5) Acquisition, Relocation, and Property Management Services <br />At the same time, this will be the occasion to deliver specific information regarding the relocation program <br />and the beginning of the "personal presence" discussed above. OPC staff will take the time to go through the <br />information being delivered, and in essence, "teach" the relocation program. We have found that while the <br />relocation program and its goals are not complex, understanding the specifics of the process and payments may <br />take a number of explanations before the displacees have a good understanding of what is required of them, as <br />well as what is available to them and how to take advantage of the relocation benefits to which they are entitled. <br />Follow up meetings, letters and phone calls are made to continue to gather necessary documentation as <br />well as provide additional "teaching" of the relocation program and process. OPC considers extensive advisory <br />assistance paramount to a successful relocation. <br />Eligibility Determinations & Advisory Service During this time, all necessary documentation is being <br />requested and received from the project occupants, and a search for available, comparable, replacement <br />housing or replacement business sites is being conducted. The combination of personal data collected and <br />available replacement housing is used in the determination of the occupant's specific financial entitlements in <br />the case of residential relocations. OPC staff will select a comparable replacement dwelling out of at least three <br />that best ft the elements of comparability to the subject, or via a rent schedule, if project circumstances allow. <br />In the case of a business relocation, OPC staff will help secure moving and/or contractor bids to establish costs <br />for the business to relocate their equipment and personal property. The Project Manager will make the final <br />relocation entitlement determination and submit it to the City for approval. <br />Once the eligibility amount is approved, OPC staff will make another personal visit to the displacee to <br />deliver the Notice of Eligibility and explain the benefits to which they are entitled. The displacees are also <br />counseled as to what they must do to claim said benefits. <br />When residential occupants have located replacement housing, inspection of the units will occur to make <br />sure they meet decent, safe and sanitary standards. Additional assistance, as needed, will be provided to assist <br />with such things as working with landlords, property managers, real estate agents, escrow and loan officers to <br />secure replacement housing. OPC will also assist with the preparation and processing of relocation claims for <br />the eligible occupants. <br />When a displaced business has identified a suitable replacement site, OPC will help the business owner <br />determine the disposition of any Furniture, Fixtures & Equipment — whether it is to be moved under the <br />Relocation Program or sold to the City as an acquisition cost. With OPC, while "tenant acquisition" is generally <br />considered to be an acquisition -related activity, the disposition of FF&E and bulk sale escrows typically will be <br />handled by the relocation agent assigned to the case for continuity and efficiency as well as to avoid the <br />duplication of payments. <br />Page 31 <br />