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Master Landscape & Maintenance, Inc. <br />10171 Northampton Ave* Westminster, CA 92683 <br />8 (714) 531-0549 • (714) 531-4816 fax <br />April 12, 2011 <br />Parks, Recreation and Community Services <br />Budget and Accounting Section M-23 <br />26 Civic Center Dr. <br />Santa Ana, CA 92701 <br />Dear Sirs, <br />Thank you for allowing Master Landscape & Maintenance, Inc. to provide this <br />maintenance proposal. We look forward to providing our services to the City of Santa Ana <br />District 1, and would like to clarify our ability to surpass any competition and our commitment <br />to Total Quality Service. <br />1. On-Time Delivery - Performance of specifications as outlined in a timely manner. <br />2. Ouality Service -Exceeding the performance specifications utilizing the best in <br />Horticultural standards complete with documentation and follow-up. <br />3. Ouality Review and Control- Incorporating individual performance based bonuses <br />and reviews followed with outside training resources to insure a continuous level of high service. <br />4. Overall Complete Customer Satisfaction - Based upon our surveys and the results <br />tallied from the responses. <br />5. Sufficient Resources - Large enough to enable large purchases, labor, equipment and <br />material surpluses, but still able to add the personal touch. <br />I thank you again for allowing us to submit this proposal and if we can be of further <br />service, or can assist in any other way; do not hesitate to call at: <br />714-531-0549 office, 951-764-5475 cellular or 714-531-4816 fax <br />Sincerely, <br />W <br />Ashley Papavero <br />Director of Marketing <br />EXHIBIT B