LEGACY VOICEMAIL, INC. 1 -2011 - Laserfiche WebLink

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Part B — CENTIGRAM Voicemail System • The City's CENTIGRAM, Voicemail System and its interface to the City's NEC system Proposals will be considered by each part separately. Maintenance and service may be proposed for either part or both parts 5.2 General Services RL Support The Vendor shall: Part A — NEC Systems • Provide an on -site service technician to perform repair services and MAC's. (See section 5.3) • Provide all required maintenance (parts and labor) and maintain the equipment in good operating condition in accordance with the manufacturer's technical specifications. This is to include the most current software release for all telecommunications equipment at no additional charge. • Use only original equipment manufacturer (OEM) parts for repair or replacement of defective equipment such as circuit cards and telephone instruments (including corded and cordless telephones as well as hands -free headsets and amplifiers - PLANTRONICS) at no additional charge to the City. • Perform preventive maintenance of all systems and equipment at a minimum in accordance with manufacturer's specifications and /or requirements for the equipment, whichever is greater. Preventive maintenance shall be performed on a schedule which is workable with the City's operating requirements and which is mutually acceptable to the City and the Vendor. Completed preventive maintenance checklists will be provided to the City Telecommunications Coordinator on a monthly basis. • Perform regular system backups and system de- fragmentations at least once a month on all telephone systems • Maintain an adequate on -site inventory of spare OEM parts for repairs and replacements. The Vendor will Identify the amount and type of storage space it prefers. Actual storage space to be provided by City will be determined by the City Telecommunications Coordinator. Minor Repairs • Respond on -site within four hours (excluding weekends and holidays) of Vendor's receipt of the City's service request when Minor Repairs are necessary during normal City working hours (8 -5). Minor Repairs should be completed within twenty -four (24) hours.