LEGACY VOICEMAIL, INC. 1 -2011 - Laserfiche WebLink

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- Willin 8a able to rovide and or com 1 - 5.3 On -Site Sewice Technician � "i The Vendor will provide an NEC certified Service Technician 0 Yes 0 No dedicated solely to the City of Santa Ana. This dedicated technician will: • Work on -site at the City of Santa Ana for eight (8) hours 0 Yes 0 No per day and forty (40) hours per week. However, City may,. with fifteen (15) day prior written notice, change the number of days per week of the on -site dedicated technician support, with a corresponding increase /reduction in the System Maintenance Related Charges, as set forth in Appendix A, Section 3. Price Proposal. The City shall retain the right to specify the weekly business days on which the technician will be on- site. Further, the City may, with ten (10) day prior email notification to Vendor, designate one or more days within a given work week, for which on -site technician support will not be provided. For each day that on -site support is cancelled, a credit will be issued to the System maintenance Related Charges as set forth in Appendix A, Section 3. Price Proposal. • Be on -call on atwenty- four -(24) hour, seven (7) day -a- 0 Yes 0 No week, as- needed basis. • Perform repair services on any and ali voice 0 Yes 0 No communications equipment as directed by the City Telecommunications Coordinator. • Will be available, when not responding to particular 0 Yes 0 No requests for repair services, to provide as- needed MAC services as directed by the City Telecommunications Coordinator. Repair and MAC priorities will be determined by the City Telecommunications Coordinator. Pertormance of MAC work during normal assigned � Yes 0 No hours will not Incur any additional charge to the City. Should be capable of creating and modifying a 0 Yes 0 No mailbox on the CENTIGRAM Voicemail System and performing a system backup. • Have a working knowledge of, skills in, and experience 0 Yes 0 No with Category 5 cabling and termination in accordance with the Electronic Industries Association/ Telecommunications Industry Association (EIA/TIA) standard ractices. In addition: • Should the assigned technician be absent or unavailable, 0 Yes 0 No the Vendor will provide an equally qualified and certified replacement technician. • The City reserves the right to review and approve the 0 Yes 0 No assignment of the dedicated technician if replacement (either temporary or permanent) of the existing technician is required. • The assigned technician's work hours may be adjusted by 0 Yes 0 No the City Telecommunications Coordinator from 8 -5 on an as needed basis with prior notice to the Vendor to allow necessary work to be done during a period with less impact on City's business operations. 25