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5.4 EVENT MONITORING SERVICE FOR Wallin - Si able to rovide and or com 1 - - • If the Vendor elects at their choice to use more than one 0 Yes 0 No service technician to pertorm a task, there will not be any (with associated equipment) to each of the City's NEC NEAR additional cost to the City. 2400IPX systems or like systems. • Work outside the scope of work of this Proposal will be 0 Yes 0 No billed at agreed -upon service rates and only when provided by the City. authorized in advance by the City Telecommunications 0 Yes 0 No Event Monitoring units on a twenty -four (24) hour per Coordinator or his her desi nee. day, seven (7) days per week, fifty -two (52) weeks per f, irregularity /problem is detected. 5.4 EVENT MONITORING SERVICE FOR ' NEAX2400IPX The Vendor shall provide, install and maintain, at no 0 Yes 0 No additional charge to the City, an Event Monitoring Servlce (with associated equipment) to each of the City's NEC NEAR 2400IPX systems or like systems. • The Event Monitoring Service shall monitor for system 0 Yes 0 No alarms and environmental conditions and connectivity provided by the City. • The Vendor shall continuously monitor the output of these 0 Yes 0 No Event Monitoring units on a twenty -four (24) hour per day, seven (7) days per week, fifty -two (52) weeks per year basis and will take prompt corrective action when an irregularity /problem is detected. • In those instances when a major system or environmental 0 Yes 0 No problem is detected, the Vendor will promptly alert the City Telecommunications Coordinator or alternate designated City contact person. • In the event that the Event Monitoring Service fails to 0 Yes � No detect and alert of an environmental or system condition, which causes damage to the City's equipment: the Vendor shall make all necessary repairs to restore the equipment to the manufacturer's specifications and full operation at no additional cost to the Cit ,,. 5.5 Telephone Instruments The Vendor wlll: 0 Yes 0 No • Service and maintain in good working condition all 0 Yes 0 No telephone instruments in use throughout the City on all City telephone systems in accordance with the manufacturer's technical specifications. • Either repair or promptly replace faulty telephone 0 Yes 0 No instruments with identical OEM equipment. • At all times, maintain on City premises, an adequate � Yes 0 No supply of spare OEM telephone instruments of each model current) in use on the Cit tele hones stems. During each year of the agreement, at a time selected by 0 Yes 0 No the City, one equipment- training course may be selected from the list below for each of three (3) persons designated by the City. The courses will be provided by the selected Vendor at no additional cost to the City. 26