FAAC, INC. 5 - 2011 - Laserfiche WebLink

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Basic Service Warranty Terms 1. PURPOSE The terms of this Basic Service Warranty document govern the support provided by FAAC. The fee to be paid by the customer for services rendered under this warranty is based upon each customer's system configuration. 2. COVERAGE All FAAC provided hardware comprising a single Simulator is included under this warranty. All FAAC software components that are specified under the Simulator purchase contract are covered. New hardware or software assemblies which are acquired from and installed by FAAC after the initial purchase of the Simulator are made a part of the Simulator and will be automatically covered under the terms of the warranty, unless otherwise noted. Hardware or software not acquired and installed by FAAC is not covered under this agreement. The customer may receive software updates, patches and version modifications for changes made to the software sold with the Simulator. Software updates and upgrades which do not address original Simulator specifications are not included under this warranty. The warranty does not cover normal wear and tear or consumables. These would include, but are not limited to, scratches on screens, minor luminosity changes in monitors, stuck or burnt pixels on monitors, projector or instrument panel bulbs, batteries, printer supplies, etc. SERVICE FEES The fee for this warranty is determined at the time of warranty purchase. Costs which fall outside of the scope of the warranty shall be payable at then current time and material rates plus per diem and travel expenses. 4. PHONE AND MODEM SUPPORT FAAC provides unlimited telephone voice support, during FAAC business hours, as the primary method for identifying and resolving hardware or software problems. During a phone support call, a FAAC Service Representative may direct a customer to perform an operation on the equipment to aid in further diagnosis or repair of the Simulator. In addition, FAAC may provide telephone modem support by "dialing" into the Simulator to diagnose and/or resolve a service issue remotely. FAAC standard telephone and modem support are available Monday through Friday from 9 am to 5 PM EDT, excluding US holidays. After hours telephone support is available 24/7 by calling FAAC. Should a FAAC Service Representative determine that the issue cannot be resolved via voice or modem support, a corrective on -site service visit may be scheduled. It is within FAAC's sole discretion to determine whether or not a corrective on -site service visit is warranted. 5. ON -SITE SERVICE VISITS Revised 04/07/2008