FAAC, INC. 5 - 2011 - Laserfiche WebLink

Home Browse Search

Basic Service Warranty Terms Included in the price of this warranty are up to 2 (two) corrective on -site service visits per year. All labor, material, travel and per diem costs associated with the two visits are included. No refund or concession will be made for trips not made within the warranty period. It is within FAAC's sole discretion to determine whether a corrective on -site service visit is necessary for a particular service issue. Corrective service visits will be made within 3 business days of FAAC's determination of the need for such visit. The customer is responsible for providing the Service Representative with full and free access to the Simulator(s), subject to security requirements, during the business days of Monday through Friday, and during the hours of 8:30 - 5:30 local time, excluding legal holidays. On -site visits under this warranty cannot be used for installation, de- installation, or re- installation of equipment. These services are typically provided as part of the Simulator purchase and /or are covered under the FAAC Installation and De- installation Policy and Price Schedule, a copy of which may be obtained from FAAC upon request. 6. RETURN TO FACTORY REPAIR FAAC may request that the customer return an assembly to FAAC for repair rather than conducting and on -site service visit. The customer is responsible for shipping costs to send equipment to FAAC. FAAC will pay for return shipment of equipment to the customer's site. FAAC shall use standard ground shipping methods in all cases. All equipment sent to FAAC for repair must have a Return Authorization number. A Return Authorization can be obtained by contacting the FAAC Service Department. Repair work will be completed within 5 business days from the date of receipt at FAAC. 7. PART REPLACEMENT FAAC maintains the right to repair or replace, at its sole discretion, a part that has been found to be defective. The customer is responsible for shipping costs required to send parts to FAAC for repair or replacement. FAAC will pay for return shipment of customer parts to the customer site. FAAC shall use standard ground shipping methods in all cases. For customers with dedicated spare parts, replacement equipment will be shipped within 1 business day. In all other cases, where a replacement part is deemed necessary by FAAC, and that part is commercially and readily available, replacement equipment will be shipped within 5 business days. In cases of custom fabricated or build to order components, delivery time is not guaranteed. In some cases it may be necessary to send replacement equipment prior to FAAC's receipt of the faulty equipment. If the faulty equipment is not received within 21 business days from the date of Revised 04/07/2008