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OC Waste & Recycling <br />MA-299-12010448 <br />City of Santa Ana <br />No work may exceed an estimate without a written revised estimate, and approval from OC Waste & <br />Recycling's Contract Coordinator or designee. Permission must be obtained in advance from the <br />Contract Coordinator or designee before commencing or continuing any work. A written revised estimate <br />shall be submitted. A faxed copy of an estimate/approval is acceptable. <br />All work shall be performed at the Contractor's business location unless pre-approved or requested <br />otherwise by the OC Waste & Recycling's Contract Coordinator or designee. Contractor shall provide a <br />secure, locked location for all County vehicles at all time while at Contractor's site. OC Waste & <br />Recycling requires the Contractor to maintain an on-going file for each OC Waste & Recycling vehicle <br />serviced and reserves the right to request copies of the service files at any time during the term of the <br />contract. In addition, OC Waste & Recycling reserves the right to inspect the Contractor's performance <br />of service at the Contractor's business location during regular Contractor business hours. <br />4. Contractor shall notify OC Waste & Recycling Contract Coordinator or designee in writing of subsequent <br />preventive maintenance due on any vehicle once equipment has initially been serviced by Contractor. <br />The notification mechanism for service shall be mutually agreed between County and Contractor. <br />All vehicles brought in before 8:00 AM for general service and maintenance shall be ready for pick up <br />before 5:00 PM the same day. For vehicles brought in after 8:00 AM, the normal turnaround time must <br />not exceed twenty-four (24) hours. For vehicles brought in on Saturdays, they shall be ready for pick up <br />no later than the following Monday at the same time. For all major repairs that require more than twenty- <br />four (24) hours, the Contractor shall notify OC Waste & Recycling's Contract Coordinator or designee <br />and agree on the completion time frame. The normal time frame for all major repairs shall not exceed <br />seven (7) working days. <br />6. OC Waste & Recycling reserves the right to inspect repaired vehicles to verify that the invoiced parts <br />have been replaced, and at any time prior to acceptance, may request that any parts that have been <br />replaced be returned to OC Waste & Recycling. It shall be the responsibility of the Contractor to properly <br />dispose of all tires and hazardous materials in accordance with applicable federal, state and local laws, <br />rules and regulations at no cost to the County. <br />7. Contractor shall provide Emergency Roadside Service to assist OC Waste & Recycling with repair <br />(including tires) and/or towing of vehicles at the flat rate quoted in Attachment C, Contractor <br />Rates/Compensation, when contacted for these services. The flat fee quoted for Emergency Roadside <br />Service is exclusive of towing charges and parts. <br />III. OC WASTE & RECYCLING CONTACTS - CONTRACT COORDINATORS AND DESIGNEES <br />The Contractor shall direct all inquiries regarding light duty vehicle service to the following primary and alternate <br />contacts at: <br />OC Waste & Recycling HEADQUARTERS <br />Primary Contract Coordinator (to be determined) <br />Secondary Contract Coordinators (to be determined) <br />FRANK R. BOWERMAN LANDFILL <br />Primary Contract Coordinator (to be determined) <br />Secondary Contract Coordinators (to be determined) <br />OLINDA ALPHA LANDFILL <br />Primary Contract Coordinator (to be determined) <br />Secondary Contract Coordinators (to be determined) <br />Page 16 of 31