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5.5.2 The Vendor shall detail inherent lightening/surge protection within the <br />design of their equipment and/or provide suitable external surge <br />suppressors. <br />5.6 INSTALLATION and CONFIGURATION <br />5.6.1 Proposer shall provide special customer mounting arrangements for <br />unusual applications. The proposed antenna installations must be <br />concealed to blend in with the building architecture. The custom mounting <br />brackets shall be constructed of steel and powder coated to blend in with <br />building aesthetics. <br />5.6.2 The Millimeter-Band system offered shall be designed for ease, of <br />installation and operation. The system will be installed in a professional <br />manner and will adhere to all local electrical codes and EIA standards. <br />The system will be a turnkey installation and end to end testing will be <br />conducted by Vendor and approved by the City of Santa Ana. <br />5.7 MAINTENANCE and SUPPORT <br />5.7.1 Maintenance support during the term of the project up to and including <br />customer acceptance will be provided by the proposer at no additional <br />charge to the City. <br />5.7.2 On-going maintenance support to begin no earlier than upon customer <br />acceptance of the fully working system and last for a term specified in the <br />Agreement. <br />5.7.3 Vendor shall provide an on-site Support Maintenance coverage. It <br />will include hardware and software troubleshooting, repair, replacement <br />under full `return-to-service' 7x24 coverage next business day advance <br />replacement spares. Coverage also includes performance re-alignments <br />and annual on-site preventive maintenance. <br />5.8 TRAINING <br />5.8.1 Vendor's trainer shall be a subject matter expert on their BridgeWave <br />radios as well as have hands-on experience in all aspects of the <br />installation, operation, maintenance, and network applications for their <br />products. <br />5.8.2 Proposer to provide hands on training for designated City of Santa Ana <br />personnel. <br />5.8.3 This training is to include equipment operation, configuration and use of <br />FIPS AES Link Encryption, use of the NMS and first level troubleshooting <br />techniques. <br />25E-17