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• ?sT <br />(d) Caaeetlve Ma;?'-..s.,?e: GST ?vIll provide corrections to the supported soR?yare using Internet <br />connections,. provided you: have a lilgh-speed Internet connection oa your system alio?ving GST <br />remote access.: during standard support hours. <br />(e) GST Traioingc Tha Bad Vser mtder software annual maiatananca program receives 5t1%o discounts for , <br />all treiltingprogrant4-held aC GST's facDity. <br />(? So?vara Customization oral F-nhaaoement: The Bnd User undue the aoR?vara .annual maiateaaaca <br />program receives a 20% discount far any software customization service. Frtd User requested <br />enttancaT?-^-ta or taodificatioas of GST sofl?varo ax+e not" inofadod in tl?e support plan pried. aST <br />agt+ees to review requests from the Bad User and to provide a quote for the requested etthaacetttent <br />based on time sad. cost anticipated. <br />(g) Excluded Service: Tha.maintenance and support described herein doe not include the cauection of " <br />soRware f?ilm?es due to causes beyond the conb+ol of GST and occurring without the fault ar <br />ttegligetica of QST-such as, Uut not limited to act9 of 4od, catastrophe, {aul>;, or ?t:geace of lira End <br />Ustc, operator eQOr, mampulatiors of thn object or source coda (unions approved; by DST in writLag <br />prior to such maaipuiation). use or taisuse of the system or any part thereat: Any arch <br />axchaded service, whether oasita or afP-silo, will 6e provided et the request of the I3nd -User. <br />oat call rates and terms th in act <br />(h) Support of Old SoR?vais: Liners ar+a required to fastaL all updated so8wara aad:any bug:fi?ces ? a <br />. timely manner, including opetatiag system software. If you: tail to 'laeep Your system current, -GIST <br />may tto longer support your system. GST wilt support old releases of a product for twto years attar <br />now releases become avatlalifa. For subsequent. years otter neav releases becomes::avalls6le, if <br />requested by Ettd ,iTsa, (35T tray contimte to support. such old releases for :aa annual, increase. in <br />supportfee of40%. <br />-? (? ?psed S!tPpcrt= If the Eud User inteacls to reae?v maintenance after the ps,evious -aaintenance <br />program iron expired for over hvo (2) months, a suppletttental fee of 50°ib of the annual maintonattoe <br />shall be due GST for"the first year of ttiaintenance follo?ving your aced for maintenance-again, is <br />addition oo the maintenance fen already dun herein <br />(lc) Oa-site appport: On-sate support 3s not covered by the standard software maintecenca support: Per <br />End User's request, GST avill p?;ovida oa-alts support if GST detP?:?es that such support is repaired <br />to resolve the'reported prolalem." ]n thin ease, GST will dispatch one or mare members of its support <br />stab' to your site who will attempt to recreate and. resolve the problem(s) reported. During this lima it <br />is wtPeeted that metnbes of your staff will bn available to answer questioce and provide ittfa?rmation <br />re8e?>og your system, if required. Oa-site snpport wIII ba charged sit G3T net c9!• rates and <br />terms tben'in e[te plas.travel and per diem for GST stallsont oft-s1te. <br />s <br />°' III. SYlSTE7Vi MODIFICATION <br />(e) GST-generated modificaHo <- Changes or.reptocentcnt of the computer equipment, !operating system <br />and ila related so4tavare, 'or other third party softivara may require aST sof?yere-support and/or <br />Caatomer Wawa <br />25C-28