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?G ST <br />sofi?yato modification to allow t3ST products to work with the nets egaiptnent, operating system, <br />and/o; third party-sothvare. These snpport and/or modification services will be pnivided by GST at i <br />the Bad User's request. at our then quoted prices. <br />- (b) 13nd User-generated modifies na: aST wIIl not be responsible. for any damage to your QST r <br />aeSivare or data caused by upgrades to the. opecating system or replac?P?t ad'.hardwar+e;:without <br />GST s prior soncucreace-that said upgrade would tLnction.properly. Services required ea e <br />result of modifications to QST•s systems itYade by the End UsQ ;are not coa.4idered normal ' --- <br />rnaitttenaaoe and Are iiotara4ided as cart of Q3T•s Ce.fhvw,.. s?.ra...?-:.-....o vmgmm- . <br />(c) Rxt®al'Svste_.±± Mod'fi??tions• In the event any external system 3s modiTied boyond that aatlcipated , <br />by the term of the underlying Sad User License .Agreement, the End User. shall notify GST of Ruch <br />- cbengas immediately upon receipt ofnotiScatIon 6om the respective entity/entitles and request t>iat <br />QST prepare a prvposal:to ansleda s Hato sad cost estimate, for.the work to 6e ped'otmed which <br />constitutes a chengo fivut fhe origineIIy agreed upon configutatian end work description as presented <br />,? in the underlying Bnd User license Agreement. GST shall.. whin. thirty Cjln days after recedving <br />said notice, flu?niah a written proposal to the Bnd User provided thts <br />regn?ed modifieaHons ar+e <br />comtaecoislly, teohnisally-and practically-feasibly Vp"on receipt ofCiS'I's proposal,'the End User <br />shall determine whether it desires'tba work to be porSorined, and Tf so shall.: issue a Notfae to:Pn4ceed <br />within"ten (i0) days, at ?vhieh tir?:(}ST ?vIIl.perform the accessary modifications fnr'the addi£ional <br />mutually agreed upon compensation: <br />1V. END USER RLSPONSIBILITIZ3 <br />(a) SoRave_.+? proble_?s and Rrn?ng? The Had User <br />occaato? when QST agrees to limit use of GST mai?enar?ce service to <br />systean so$avare fails to operate !n accordance with the product specifieatfons <br />as deSned la the original putdmsa contrast. To fiicil[tate the problem solving-process, the Sad User <br />agrees. to assist GST is thou-efforts to duplicate the softwarept+oblem by providing a writtenpmlilem <br />report. AddiQonally, t3ST:a?ay ask:that yw famish a IisHog ofsoft?vare.problems tether:tbaacalling <br />on each individual item oya a sboiY period of time so that onraupport team'can better assist you. <br />(b) The End Uaer is respoaslble for ensudag that all.-amounts payable uncle; the software <br />a^"'•'1 meinteaaase pitogrem are recefved by C33T on oar before the comment of the <br />maintaaanca program. 'She End User's fhilure to remit payment to GST for such tzmittteaance <br />services pr+ovlded or to 6e provided shall entitle GST to deny fiariher trmintenaace services to the Bnd <br />., User. <br />(s) 31lldat?? Tho Bnd t.Taer and all users cf GST software eta responstlale for installing all update'-to <br />' sottwares hardware, and fixes In a timely manner. Failure to !Deep your system updated can, st (3ST•s <br />sole discretion, result in theinimediate:dlscontian8tion of mairitenenco support,. <br />C? Svc s,t.:.??tration: The Sitd User is rosponaible fcr id®tifying a, System Administrator, m well <br />a"s:a bask up System +°?tfminlsttator, ivho tvLl tLnetioa ea CiST•s prizrmry and.aecondary coataotfor <br />any mainteusnce services to be proVlded under the sofi?vare maintenance laograrn. Such System <br />Admintstnstor, or, In the absence of the Systems Administrator, ibr back up, shall be C36T's sole <br />contact for technical assistance, The System Administrator andbacimp System Administrator-must <br />Customer name <br />3 <br />fi <br />25C-29