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unreasonable response time to, the particular employee's place of employment. It shall <br />not be deemed an unreasonable distance within the meaning of this section if the <br />employee resides within the area of a circle drawn with the City Hall of the City of Santa <br />Ana as the center and the radius of which extends to the southernmost point of the <br />County of Orange, or if the employee otherwise resides within 25 miles of regularly <br />scheduled metrolink, bus, or other common carrier transportation service to Orange <br />County. <br />A. Any employee desiring to take advantage of the opportunity to reside outside of <br />the area stated within this section shall first request permission to do so from the <br />Department Head. Said request shall be granted by the Department Head if he or <br />she determines the intended residence is not an unreasonable distance from and/or <br />does not require an unreasonable response time to the employee's place of <br />employment. <br />B. If the Department Head refuses the said request, the employee shall have a right <br />to appeal said determination to the City Manager. <br />ARTICLE XVII <br />17.0 GRIEVANCE REVIEW PROCEDURE <br />17.1 Definition of a Grievance. A grievance shall be defined as a timely complaint by an <br />employee or group of employees or the Union concerning the interpretation or <br />application of specific provisions of this Agreement, or of the rules and regulations <br />governing personnel practices or working conditions of the City, except, however, those <br />matters specifically assigned to the jurisdiction of the City Personnel Board by those <br />provisions of the City Charter and the Civil Service Rules and Regulations. <br />17.2 Informal Process -First Sten <br />A. An employee and/or his or her designated representative must first attempt to <br />resolve the grievance on an informal basis through discussion with his or her <br />immediate supervisor without undue delay, but in no case, beyond a period of <br />fifteen (15) working days after the occurrence of the alleged incident giving rise <br />to the grievance, or when the grievant knew or should have reasonably become <br />aware of the facts giving rise to the grievance. <br />B. Every effort shall be made to find an acceptable solution to the grievance through <br />this informal means at the most immediate level of supervision. <br />C. In order that this informal procedure may be responsive, both parties involved <br />shall expedite this process. If, within fifteen (15) working days, a mutually <br />acceptable solution has not been reached at the informal level, the employee <br />and/or the employee's designated representative shall then set forth the grievance <br />in writing, indicate the nature of the action desired, sign it, and submit it in <br />duplicate to the employee's Department Head. At this point, the grievance review <br />process becomes formal. Should the grievant fail to file a written grievance, and <br />30