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<br />(d) Corrective Maintenance: GST will provide corrections to tlae supported software using Internet <br />connections, provided you have. a high-speed Internet connection on your system allowing GST <br />remote access, during standard support hours. <br />(e) GST Training: The End User under software annual nurintenanec program receivos 50% discounts for <br />all training programs held at GST's facility. <br />(f) Software Customization and Enhancement: The End User under the software annual maintenance <br />program receives a 20% discount for any softaare customization services. End. User requested <br />enhancements or modifications of GST software are not included in the support plan price. GST <br />agrees to review requests from the Paid User and to provide a quote for the requested enhancement <br />based on time and cost anticipated. <br />(g Excluded Service: The maintenance and support described herein does not include the correction of <br />software failures due to causes beyond the control of GST and occurring without the fault or <br />negligence of GST such, as, but not limited to acts of God, catastrophe, fault, or negligence of the End <br />User, operator error, manipulation of the object or source code (unless approved by GST in writing <br />prior to such manipulation), improper use or misuse of the system or any part thereof. Any such <br />excluded service, whether ion-site or off'-site, will be provided at the request of the End User at 0 <br />per call rates and terms then in effect. <br />(h) Support of Old Software: Users are required to install all updated software and any bug fixes in a <br />timely wanner, including operating system software. If you fail to keep your system current, GST <br />may no longer support your system. GST will support old releases of a product for two yearsafter <br />new releases become available. For subsequent years after new releases becomes available, if <br />requested 'by End User, GST may continue to support such old releases for an annual increase in <br />support fee of 40V. <br />addition to he maintenance fee already due herein. <br />ISrrns then in effect, plus travel and per diem for GST staff sent on-site. <br />(i) Lapsed Support: If the End User intends to renew maintenance after the. previous maintenance <br />program has. expired. for over two (2) months, a supplemental. fee of 50% of the annual trsantetrance <br />shall be due GST for the first year of maintenance following your need for maintenance again, in <br />(1:) On-site support: On-site support is not covered by the standard software maintenance support. Per <br />End User's request, GST will provide on-site support if GST determines that such support is required <br />to resolve the reported problem. In this case, GST will dispatch one or more members of its support <br />staff` to your site who will attempt to recreate and resolve the problem(s) reported. During this time it <br />is expected that members of your staffwili'be available to answer questions and provide information <br />regarding your system, if required. On-site support will be charged. at C_-ST net call rates and <br />III. SYSTEM MOD=1 CATION <br />(a) GST-szenerated modifications: Changes or replacement afthe computer equipment, operating system <br />and its related software, or other third party software may require GST software support and/or. <br />Customer name