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<br /> <br /> i <br /> <br /> i <br /> <br /> <br /> <br /> 1 EXHIBIT A <br /> 1. PROGRAM GOALS AND OBJECTIVES 1 <br /> 2 2. POPULATION TO BE SERVED 2 <br /> 3. SERVICES 3 <br /> 3 <br /> 4. CONTRACTOR RESPONSIBILITIES 4 <br /> 5. PRINCIPLES 6 <br /> 4 <br /> b. OUTSIDE CONTACTS 7 <br /> 5 7. FACILITIES 7 <br /> 8. REPORTING REQUIREMENTS. 7 <br /> 6 9. PERFORMANCE MONITORING AND REVIEW 8 <br /> 10. QUALITY CONTROL 9 <br /> 7 11. WELFARE FRAUD 10 <br /> 12. HANDLING COMPLAINTS 10 <br /> 8 13. HOURS OF OPERATION 11 <br /> 14. BUDGET FOR PROVISION OF VTR and WEX 11 <br /> 9 15. STAFF 13 <br /> 10 <br /> I <br /> 11 <br /> 12 <br /> 13 <br /> 14 <br /> 15 <br /> 16 <br /> 17 <br /> 18 <br /> 19 <br /> i <br /> 20 <br /> i <br /> 21 <br /> 22 <br /> 23 <br /> 24 <br /> <br /> 25 <br /> I <br /> 26 <br /> 27 <br /> i <br /> 28 <br /> <br /> (WAM0811) 3 of 40 (December 22, 2011) <br /> <br /> 20B-5 <br />