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QE2G2 Certified �.ocai co�ecno 14. System acceptance. BOLS will run parallel to the City's existing business license system until the City agrees to approve and accept a final switch over. 15. Security, Recovery, and Back -up plan. E2G2 will provide the necessary security (authentication, encryption, provisioning) to ensure secure access to the system. • E2G2 will put the software in an escrow account - if something were to happen to E2G2 as a supplier the software and the City's data would be released to the City. E2G2 will establish a parallel or mirrored site that upon the City's request, under specified instructions, the City will have, if required, exclusive access to E2G2's operating software and the City's data. E2G2 will work with the City to finalize the triggering events. • Back -up the data every 24 hours - although there is continuous back -up E2G2 will have an additional daily back -up. If E2G2 were down at any time or for a period of time E2G2 would be able to recover and redeploy very quickly without loss of data. • Store data on the Internet cloud —data is not stored in E2G2's or the City's offices but on the internet cloud. In this case, E2G2 uses and leverages Amazon's infrastructure via a private cloud. This insures best practices as well as SAS70 Audit compliant (meeting SEC public reporting requirements). • The City's data is transmitted to the City on request or on a scheduled timetable in various formats —the City will have access to its data at all times. The City's access will be designed as aself- service format without E2G2 involvement_ • E2G2 will insure that all data transmissions involving financial and sensitive data will adhere to best practices in terms of encryption and security. 16. Non - Internet business users. E2G2 will work closely with the City to address the needs of businesses having little or no Internet experience during the period of transitioning the manual licensing system to a web based system. Some, possibilities include, access to a City kiosk and / or teaming high school, college students and volunteers with computer experience to work with businesses. 17. Promotion c4c Marketing roll out. During the pilot period, E2G2 will provide personnel and resources to actively promote, engage and involve businesses, organizations, residents and the community to become actively involved with the virtual hub. This activity includes, but is not limited to, direct offline contact with participants. 18. Co- marketing. Where applicable and appropriate, E2G2 and the City will work cooperatively, as well as separately, to market and cross - promote traffic to the City's website for the benefit of the local businesses, organizations and community. 19. Other Considerations. It is understood between the parties this is a new platform and it is agreed that there will be great deal of "give and take', collaboration and best effort to 12