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<br /> <br /> <br /> <br /> <br /> 2. FIRM QUALIFICATIONS <br /> 1 <br /> <br /> <br /> project development. The Planning Center's approach to environmental studies combines creative proAm"I ,accur, <br /> and attention to detail. Our obligations to our clients include the following. <br /> Quality. We value our reputation as a Quality firm, providing Quality products and services to Quality cl e ts. To maintain the`Y <br /> highest levels of Quality, The Planning Center exercises Quality control procedures wherein all protect staff c ~etake par_i in `y <br /> Quality control. See Section 2.5 below for details on these procedures. <br /> <br /> Professionalism. Our clients deserve high-Quality work-objective, unbiased reporting and impeccable accuracy of detail. <br /> EQually important, we strive to stay on the leading edge of our profession. <br /> Defensibility. CEQA is constantly changing through court interpretations, statutory amendments and amendments to the <br /> guidelines. The Planning Center closely tracks these changes to ensure that its environmental documents are legally adeouate. <br /> <br /> Timely Performance. Criticisms of CEQA are often related to the amount of time needed to satisfy its reQuirements. We pride <br /> ourselves in our ability to apply the resources necessary to satisfy our commitments. The Planning Center has a tremendous <br /> amount of resources from which to rely on. We have over 100 employees within our five offices. As a result, we have the ability <br /> to pull in additional staff when necessary to maintain very demanding schedules at no additional cost to the City. <br /> <br /> 2.4 Quality Control <br /> To ensure the highest level of Quality in the documents produced by the firm, we have established a number of procedures that <br /> T are strictly followed for each project to ensure that all deliverables are free of errors. Each employee, highly skilled in his or her <br /> own area of expertise, makes passes through each document at various stages before a document leaves the building, ensuring <br /> accuracy and consistency in content and format. Our goal is for each project team to work as a "well-oiled machine" to <br /> efficiently provide the best products and services. <br /> The chain of Quality control measures is as follows: <br /> <br /> ? The Project Manager (PM) meets with technical (research/writing) staff and graphics staff to make assignments and <br /> communicate deadlines. <br /> ? Technical staff work on their portions, remaining in regular contact with PM, who fields any Questions. In this way, the <br /> y, PM remains abreast of any issues that may arise and can deal with them in a timely manner. <br /> ? Graphics staff utilize company graphics templates to ensure consistency between document graphics and text pages. <br /> <br /> We produce projects in- house, rather than sending out to <br /> a service bureau, so that we can ensure an even higher level of quality <br /> control, as well as reduced costs to our clients. <br /> ? The PM folds the various sections together, carefully reviewing, correcting, and refining content and making into one <br /> cohesive document. <br /> ? The PM submits the document to technical editing staff, who look for and correct inconsistencies and grammatical <br /> errors and report oversights to the PM. <br /> ? The PM submits the document to word processing (WP) and graphics staff for formatting. WP prints the document for <br /> the PM. <br /> ? The PM reviews the document again and submits to a technical Quality control officer (Principal or Director), who <br /> thoroughly reviews the document. <br /> <br /> <br /> fications to the City of Santa Ana THE PLANNING CENTER Page S <br /> <br /> 25F-24 <br />