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r L t project development. The Planning Center's approach to environmental studies combines creath and attention to detail. Our obligations to our clients include the following. Quality. We value our reputation as a Quality firm, providing Quality products and services to 2 highest levels of Quality, The Planning Center exercises Quality control procedures wherein all prc Quality control. See Section 2.5 below for details on these procedures. Professionalism. Our clients deserve high - Quality work — objective, unbiased reporting and impeccable accuracy of detail. Equally important, we strive to stay on the leading edge of our profession. Defensibility. CEQA is constantly changing through court interpretations, statutory amendments and amendments to the guidelines. The Planning Center closely tracks these changes to ensure that its environmental documents are legally adequate. Timely Performance. Criticisms of CEQA are often related to the amount of time needed to satisfy its requirements. We pride ourselves in our ability to apply the resources necessary to satisfy our commitments. The Planning Center has a tremendous amount of resources from which to rely on. We have over 100 employees within our five offices. As a result, we have the ability to pull in additional staff when necessary to maintain very demanding schedules at no additional cost to the City. 2.4 Quality Control To ensure the highest level of quality in the documents produced by the firm, we have established a number of procedures that are strictly followed for each project to ensure that all deliverables are free of errors. Each employee, highly skilled in his or her own area of expertise, makes passes through each document at various stages before a document leaves the building, ensuring accuracy and consistency in content and format. Our goal is for each project team to work as a "well -oiled machine" to efficiently provide the best products and services. The chain of Quality control measures is as follows: r. ► The Project Manager (PM) meets with technical (research/writing) staff and graphics staff to make assignments and communicate deadlines. LL ► Technical staff work on their portions, remaining in regular contact with PM, who fields any Questions. In this way, the _ PM remains abreast of any issues that may arise and can deal with them in a timely manner. ► Graphics staff utilize company graphics templates to ensure consistency between document graphics and text pages. We produce projects in- house, rather than sending out to a service bureau, so that we can ensure an even higher level of quality control, as well as reduced costs to our clients. ► The PM folds the various sections together, carefully reviewing, correcting, and refining content and making into one cohesive document. ► The PM submits the document to technical editing staff, who look for and correct inconsistencies and grammatical errors and report oversights to the PM. w ► The PM submits the document to word processing (WP) and graphics staff for formatting. WP prints the document for the PM. ► The PM reviews the document again and submits to a technical Quality control officer (Principal or Director), who thoroughly reviews the document. liptions to the City of Santa Ana THE PLANNING CENTER Page S 25F -24