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REQUEST FOR <br />COUNCIL ACTION <br />CITY COUNCIL MEETING DATE: <br />APRIL 16, 2012 <br />TITLE: <br />AGREEMENT WITH SIGNATURE <br />TECHNOLOGY GROUP, INC. FOR DATA <br />CENTER MAINTENANCE & SUPPORT <br />SERVICES <br />CITY MANAGER <br />RECOMMENDED ACTION <br />CLERK OF COUNCIL USE ONLY: <br />APPROVED <br />? As Recommended <br />? As Amended <br />? Ordinance on 1s1Reading <br />? Ordinance on 2"d Reading <br />? Implementing Resolution <br />? Set Public Hearing For_ <br />CONTINUED TO <br />FILE NUMBER <br />Authorize the City Manager and the Clerk of the Council to execute an agreement with Signature <br />Technology Group, Inc. (STG), for data center maintenance & support services for a three-year <br />period with an option for two one-year renewals in an amount not to exceed $75,000 per year. <br />DISCUSSION <br />System maintenance and support services for the City Data Center and the Police Data Center <br />are needed to provide repair maintenance and support on server class computers, tape libraries, <br />storage devices and other related equipment. The server computer equipment in the Santa Ana <br />Police Department Data Center runs all Police Department computerized systems including: <br />computer aided dispatch, records management, jail management, crime scene investigation, <br />special analysis, etc. The City Data Center hosts the City's financial management system, <br />payroll system, utility billing system, business tax system, Santa Ana Property Information <br />(SAPIN) system, the City web site, City electronic mail system, and many departmental systems <br />for City Agencies. Over 160 physical computer servers operate in the two data centers. <br />A Request for Proposal (RFP) for "Data Center Maintenance and Support Services" was issued <br />in October 2011 and advertised on the City's web site. Ten firms were proactively sent the RFP. <br />A total of ten proposal responses were received and evaluated by a team of specialists from the <br />Information Services Division. Three of the received proposals were judged not responsive due <br />to lack of support for the service level specified by the City or lack of support for a significant <br />portion of the equipment for which the City seeks maintenance. <br />25C-1